I placed almost a$1000 order on apple.com. Didn't receive any confirmation. Went to apple store to check the status of the order. It turned out that Apple had problems with my credit card. However I was not informed about the problems while placing ...
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I wanted to speak to a person about my iphone4 that I need to bring into the store for repairs but there is NO WAY to do that.  The automated system tells you that it is connecting you to a person and then hangs up on you.  It did this 4 times until I gave up!

I called tech support for help in syncing my ipod with Itunes. After explaining that my internet was not working the tech support told me that if I wanted to get support over the phone it would cost me money. I told them I wasn't interested in paying for ...
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My experience is with the online Apple Store and the customer service numbers, both the generic 800 MY APPLE, and the more specific 800 number for the store purchases.I first called them up to ask questions regarding purchasing gift cards, ...
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Bought my daughter refurbished Ipod Nano. Recently the screen started to flicker and within a week ,the screen could not be seen. I sent it back for repair as it was under warranty. I just got an email saying they would not repair it as it has been damaged misuse!! Not happy. What is the point of a warranty. My daughter is without an ipod and only had it for 8 months. She is very upset.

On Dec 24, 2010 I visited an Apple store (North Star) in San Antonio to have my unruly trackpad checked out. I was given an early appointment. They said they would replace the trackpad for $51.00 parts & $39.00 labor, I gave the go ahead. I went back ...
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BUYER BE WARNED! I suggest everyone check their credit card bill! It appears as though the Apple Store charges everyone the total on the receipt, and then goes back 10 seconds later, and charges an additional penny. I know this is not a lot of money,  but they are making millions off of their unsuspecting customers. When I called to ask why, after every purchase we made, they charged us an additional penny, they said that  "the tax was off by a penny". This is the only company that I know of that is always off on their estimate taxes by a penny, or even off at all. Amazon, Overstock, EBay, and all other big companies’ computers can seem to get the taxes right the first time. I do not see them coming back charging more after the purchase because "the taxes were off" .

<a>We are completely disappointed with Apple Store.  We ordered a 2010 Christmas present (MacBook Pro) for our eldest son, who will be graduating high school this coming year.  This is a major expense for us but we figure that is also a ...
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Ordered 9 iPads online for Christmas and was lured to buy online becuase of the Free Shipping and Gift Wrapping.  I wrote my cards and placed my order....  Very Easy.

Package came a week later with NO giftwrapping and no cards anywhere.  When I called Apple to express my frustration, they just said sorry to bad.  You'd think after spending $6700 they would at least do something for me....  Nope

Start a conversation about corporate innovation and quality and what companies come to mind? There are certainly several that deserve mention, but one that is likely to rank high on the list is Apple. The brainchild of CEO genius Steve Jobs, Apple is on ...
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I had a terrible experience ordering 2 new computers from Apple. I spent a total of $4567.00. The next day I get my daily balance notice from my bank with an additional charge from Apple Computers for $762.32. I call Apple and after being placed on ...
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I love the Apple store.  Bought my 24" iMac online, then had a problem and they sent out another one, no charge, then had another problem, sent out another one no charge, then had another problem, sent out another one no charge then I received an ...
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I ordered a Apple iPad when the iPad has just come out. I called the Apple and the rep told me that it would take 14 days for it to arrive. It came in 10. I am happy with the iPad itself and its functionality. The apple store kept me informed along the way of the status of my order as well. I am happy with the service.  

So I wasn't about to be one of those crazy people lining up outside the Apple store, waiting for hours to get my hands on the new iPad. As much as I wanted to get it as soon as possible, I figured the best route to use was Apple.com - the Apple online ...
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I think Apple has one of the best websites on the Internet, and their Apple Store just plain rocks. For Christmas this year, I used it to order my wife an iPod Nano and had a really pleasant experience. Maybe one day I'll have the funds to ...
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I was really surprised to read these awful Apple.com reviews. My experience with Apple.com was wonderful!

I didn't have to search out the rarely seen Best Buy employee. I did not have to inconvenience the teenage employee by asking them to unlock a case. And I didn't have to wait in a slow-moving checkout line or watch some cashier chomp her gum or listen to her chit-chat with another employee.

Instead, I conveniently placed my order from home. The site's pages did not time out. It was super easy to navigate and I even got FREE engraving on my son's iPod video that I gave him for his 19th birthday.

To my shock, I had the iPod in hand in just a few days. Now that is service!

It can be tough to find Christmas gifts for my mother. The main thing is she just doesn’t come out and tell you what she wants. So, I was wheedling it out of her and said something like “Well, you wouldn’t want an ipod …” and she ...
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The Apple iPod didn’t immediately catch my attention. I try not to run out and buy new gadgets right away. I like to wait it out to see if they will withstand the test of time (which, in the world of technology, is only a few months). When iPods didn’t ...
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What led me to the Apple Store was I wanted to buy my older child an Apple iPod Shuffle. So, I was just really going to check out the product itself on apple.com, but then upon looking, I noticed that the Apple Store had free shipping for orders over ...
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My girlfriend and I went to the genius bar at the Menlo Park Apple Store to repair her yellowed Macbook. They did the job, but left an internal mark on the screen. When we went back asking them to repair the damaged screen that they damaged, they refused stating the damage (that they did) was cosmetic and not under warranty. They guy (Carlos) acted like a complete jerk and basically resembled an overbloated computer repair guy from that skit from Saturday Night Live... We complained to the 23 year old store manager to no avail. He told us to contact Apple directly to pursue it further. I recommend you stay away from Menlo Park Apple for any kind of servicing.

the other day i ordered an iMac and also payed $45 extra for overnight shipping. It has been 5 days and i have not recieved it yet. I have called apple twice to check on it, and i was given attitude about being impatient. This store is a mess, hopefully the items are nicer then them. It will be weeks by the time by iMac finally gets delvered!

I ordered the new ipod shuffle about a week before Christmas, and got it in within 3 days. The packaging was great; there wasn't any signs of damage on the ipod. This was my second purchase through the apple store, and I've been extremely pleased with the Apple customer service for both.

I finally decided to get myself a MacBook. I went to the website, because I wanted to take advantage of the free shipping, upgrade abilities, and free printer rebate.. and I was having trouble getting a certain option to work on the site. Up at the ...
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Up till now I had full confidence in anything with the apple logo on it, but it saddens me to say that I found a crack in their service. That Crack can be sumorized by one word: Sameday!

My waiting for my new Imac to arrive has ended quite badly and is now assumed missing in action. Sameday rightoway, the shipping company used by apple to ship orders in Canada has done the most incredibly incompetent job I have ever seen. Late tracking information, horrible customer service and not even being able to tell me which truck and in what direction the package was going.

On a good note, apple has re-opened my order and is resending it with express courier FedEx at not charge, They where increadibly helpfull and are doing all they can to get me my computer as fast as possible.

All I ask is that they stop doing business with Sameday Rightoway. It is surely hurting their image.

Lousy service. As a school, we filled out paperwork to get an account set up so we could order. They only approved our credit for $1000, but they didn't bother to tell us that -- they just said "you are approved," so we placed a $78K order which they didn't bother to ship and didn't bother to tell us why they weren't shipping. After a month, they shipped one item that cost less than $1K, and I guess they were going to wait until we paid that to ship the next one? We called - they said "pay up front," so we did. They have now had our money for a month and were then saying we'd have our computers within 30 days after that. Guess what? Got an email at the end of that 30 day period that says "another 2 weeks." I am so frustrated at their service department and their demands. How are we supposed to teach a computer class without computers? and what school doesn't pay their bills that we have to so punished?

Apple. They’re the guys with the sleek iPods and cool music store, right? The one led by Saint Jobs who started out competing with Commodores, repelled IBM with one of the most celebrated Super Bowl commercials of all time and then built Pixar into ...
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I've had numerous problems with the Apple Store online. First, I received a gift purchased there, and got run-around by customer service on the phone who would not let me return the item, though I had a receipt. Their alternative was to issue a credit back to the person who bought me the gift, then have me ask that person to buy me something else, which isn't exactly an option! Finally, I took the item to a physical apple store in the mall and was able to get return the item and get a gift-card instead.

The online store also has a poor technical layout (pages "time out" very quickly), higher prices than other places, and the issues with customer service remain.

If I didn't have this gift-card, I wouldn't bother shopping with them again. Just go to amazon.com. You'd get better prices, free shipping on $25, not $50 as with Apple, good customer service, and easy returns.

The only thing worse than The Apple Store, is their delivery services. My online order went fine - everything was very simple to set up. I ordered my iPod case January 13th - it took them until the 28th to even ship it. It was February 10th before it ...
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This was my second order from the Apple Store. I had very little trouble with my first order so I figured why not try again (dispite the warnings from many who have had bad experiences). My first order was a 30G iPod that arrived fairly quickly. Even ...
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I had reviewed the Apple website and had decided to switch from windows. After filling out all the items I wanted to buy, and utilizing the Federal government employee side of the site, I made my purchase and upon checking out only found out that Apple will NOT ship to APO/FPO addresses.
WHEN ARE MAJOR MANUFACTURES AND CHAIN STORES GOING TO WAKE UP AND REALIZE THAT ALL--REPEAT ALL APO/FPO ADDRESSES ARE SERVICED BY THE US POSTAL SERVICE. THE MAIL NEVER TOUCHES FOREIGN HANDS.
What a disservice to those serving in uniform and civilians serving overseas. They are not only loosing CUSTOMERS, THEY ARE LOOSING MONEY. SO LONG APPLE, HELLO LONGHORN.