I think Apple has one of the best websites on the Internet, and their Apple Store just plain rocks. For Christmas this year, I used it to order my wife an iPod Nano and had a really pleasant experience. Maybe one day I'll have the funds to ...
Read More

I was really surprised to read these awful Apple.com reviews. My experience with Apple.com was wonderful!

I didn't have to search out the rarely seen Best Buy employee. I did not have to inconvenience the teenage employee by asking them to unlock a case. And I didn't have to wait in a slow-moving checkout line or watch some cashier chomp her gum or listen to her chit-chat with another employee.

Instead, I conveniently placed my order from home. The site's pages did not time out. It was super easy to navigate and I even got FREE engraving on my son's iPod video that I gave him for his 19th birthday.

To my shock, I had the iPod in hand in just a few days. Now that is service!

It can be tough to find Christmas gifts for my mother. The main thing is she just doesn’t come out and tell you what she wants. So, I was wheedling it out of her and said something like “Well, you wouldn’t want an ipod …” and she ...
Read More

The Apple iPod didn’t immediately catch my attention. I try not to run out and buy new gadgets right away. I like to wait it out to see if they will withstand the test of time (which, in the world of technology, is only a few months). When iPods didn’t ...
Read More

What led me to the Apple Store was I wanted to buy my older child an Apple iPod Shuffle. So, I was just really going to check out the product itself on apple.com, but then upon looking, I noticed that the Apple Store had free shipping for orders over ...
Read More

My girlfriend and I went to the genius bar at the Menlo Park Apple Store to repair her yellowed Macbook. They did the job, but left an internal mark on the screen. When we went back asking them to repair the damaged screen that they damaged, they refused stating the damage (that they did) was cosmetic and not under warranty. They guy (Carlos) acted like a complete jerk and basically resembled an overbloated computer repair guy from that skit from Saturday Night Live... We complained to the 23 year old store manager to no avail. He told us to contact Apple directly to pursue it further. I recommend you stay away from Menlo Park Apple for any kind of servicing.

the other day i ordered an iMac and also payed $45 extra for overnight shipping. It has been 5 days and i have not recieved it yet. I have called apple twice to check on it, and i was given attitude about being impatient. This store is a mess, hopefully the items are nicer then them. It will be weeks by the time by iMac finally gets delvered!

I ordered the new ipod shuffle about a week before Christmas, and got it in within 3 days. The packaging was great; there wasn't any signs of damage on the ipod. This was my second purchase through the apple store, and I've been extremely pleased with the Apple customer service for both.

I finally decided to get myself a MacBook. I went to the website, because I wanted to take advantage of the free shipping, upgrade abilities, and free printer rebate.. and I was having trouble getting a certain option to work on the site. Up at the ...
Read More

Up till now I had full confidence in anything with the apple logo on it, but it saddens me to say that I found a crack in their service. That Crack can be sumorized by one word: Sameday!

My waiting for my new Imac to arrive has ended quite badly and is now assumed missing in action. Sameday rightoway, the shipping company used by apple to ship orders in Canada has done the most incredibly incompetent job I have ever seen. Late tracking information, horrible customer service and not even being able to tell me which truck and in what direction the package was going.

On a good note, apple has re-opened my order and is resending it with express courier FedEx at not charge, They where increadibly helpfull and are doing all they can to get me my computer as fast as possible.

All I ask is that they stop doing business with Sameday Rightoway. It is surely hurting their image.

Lousy service. As a school, we filled out paperwork to get an account set up so we could order. They only approved our credit for $1000, but they didn't bother to tell us that -- they just said "you are approved," so we placed a $78K order which they didn't bother to ship and didn't bother to tell us why they weren't shipping. After a month, they shipped one item that cost less than $1K, and I guess they were going to wait until we paid that to ship the next one? We called - they said "pay up front," so we did. They have now had our money for a month and were then saying we'd have our computers within 30 days after that. Guess what? Got an email at the end of that 30 day period that says "another 2 weeks." I am so frustrated at their service department and their demands. How are we supposed to teach a computer class without computers? and what school doesn't pay their bills that we have to so punished?

Apple. They’re the guys with the sleek iPods and cool music store, right? The one led by Saint Jobs who started out competing with Commodores, repelled IBM with one of the most celebrated Super Bowl commercials of all time and then built Pixar into ...
Read More

I've had numerous problems with the Apple Store online. First, I received a gift purchased there, and got run-around by customer service on the phone who would not let me return the item, though I had a receipt. Their alternative was to issue a credit back to the person who bought me the gift, then have me ask that person to buy me something else, which isn't exactly an option! Finally, I took the item to a physical apple store in the mall and was able to get return the item and get a gift-card instead.

The online store also has a poor technical layout (pages "time out" very quickly), higher prices than other places, and the issues with customer service remain.

If I didn't have this gift-card, I wouldn't bother shopping with them again. Just go to amazon.com. You'd get better prices, free shipping on $25, not $50 as with Apple, good customer service, and easy returns.

The only thing worse than The Apple Store, is their delivery services. My online order went fine - everything was very simple to set up. I ordered my iPod case January 13th - it took them until the 28th to even ship it. It was February 10th before it ...
Read More

This was my second order from the Apple Store. I had very little trouble with my first order so I figured why not try again (dispite the warnings from many who have had bad experiences). My first order was a 30G iPod that arrived fairly quickly. Even ...
Read More

I had reviewed the Apple website and had decided to switch from windows. After filling out all the items I wanted to buy, and utilizing the Federal government employee side of the site, I made my purchase and upon checking out only found out that Apple will NOT ship to APO/FPO addresses.
WHEN ARE MAJOR MANUFACTURES AND CHAIN STORES GOING TO WAKE UP AND REALIZE THAT ALL--REPEAT ALL APO/FPO ADDRESSES ARE SERVICED BY THE US POSTAL SERVICE. THE MAIL NEVER TOUCHES FOREIGN HANDS.
What a disservice to those serving in uniform and civilians serving overseas. They are not only loosing CUSTOMERS, THEY ARE LOOSING MONEY. SO LONG APPLE, HELLO LONGHORN.

Last week at work, my boss asked me to order an AV cable for his iPod, so I went online to do a little research which included Epinions of course. After a couple minutes I decided to purchase the cable directly from Apple ...
Read More

Shipping dates are moving targets with apple. I am a loyal user but I refuse to buy from their online store because I never know when the shipment will arrive.

I felt compelled to write this review about the apple store because they did something amazing this week. I ordered personalized iPod from their web cite on Tuesday early in the morning as a present for my wife. After I placed an order I realized that ...
Read More

I have been buying small items from the local Apple store for a couple of years (software upgrades, cables, iPod, Sound stuff etc.) and I have always found the help intelligent and reasonably knowledgeable, and most importantly if they didn't know, they went and found out! rather than making up some fabled tale I have owned my Mac G4 for three years which I bought privately. Last week, I bought an iBook and found the same efficient staff. While waiting to have some extra RAM installed in the iBook, I was over trying out a G5 and had an excellent conversation with an Apple employee who new something about Photoshop and got some great hints on some workflow refinements. Just an all round great store. (The computers are pretty nice as well).

My computer came in about 3 days. They deducted the money from my account about 5 days later. I love the computer and the delivery was free.

I have had a horrible experience with the Apple Store. My husband was buying QuickTime on February 19th, and somehow also ordered a $3200 monitor he swears he didn't add to the cart. In any event, as soon as we got the emailed confirmation that night, ...
Read More

I'm waiting for an iMac order with upgrades a child could do, but Apple has extended delivery estimate another week after 10 days wait already. Meanwhile, the Apple store continues to offer overnight shipping on new iMac orders. I just called the store to ask what the deal was and got hung-up on because the rep didn't like my "tone"! This is typical arrogant Apple form, and I'm about to call back and cancel before I get stuck with an Apple lemon, like the 2002 iBooks that go about six months before the boards crash and then get the same defective board in replacement. Hard to imagine worse management (they don't even know approximately when the product will be ready) and a shoddier product (expensive total crash twice a year). But hey, they have time and money for sales and marketing, you better believe it. BUYER BEWARE!!!

Bought an Apple Mouse and Keyboard. Free shipping on all orders above $50. Easy to use website interface.
Shipped a few days before the estimated time.

My on-line experience could be a poster child for "how to alienate customers." I ordered a mini-iPod a week before Christmas. Our order was shipped right away, but according to UPS records it was delivered to another address some miles from the one ...
Read More

I bought an iTrip by calling up the store. He took my
order and mentioned that there will be a SHIPPING charge, which was fine. However, when I check my Order confirmation email, these suckers have charged SHIPPING + SALES TAX... Ridiculous isin't it ??

I ordered an Ipod Mini for Christmas 2004 on Dec. 20. They did promise to have it in by Christmas, but it doesn't look like that will happen. You see they ship most of their expensive products from Shanghai, China. Definetly don't waste money on overnight. Don't believe the Apple Store's Shipping of 1-3 days or 3-5 days on any of their products. It's nearly impossible since it comes from China. Apple also makes you pay sales tax which is unheard of at online stores like newegg.com or even walmart.com. The only advantage I got from the Apple Store was a personalized engraving on my Ipod Mini, but now I am contemplating whether it was worth not only missing Christmas but even a vacation. I would not shop here again.

Hi. I just used the Apple Store yesterday. I've used the Apple store to purchase things on two occasions. Yesterday and one previous occasion during which I bought an iPod accessory because I had a coupon - which I got for renewing my .Mac ...
Read More

Background I did a lot of research on www.apple.com (among other places) before buying my my first new Mac, an iM ac, from one of the online mega-resellers (MacMall, I believ). I did so for the purpose of saving ...
Read More

When I placed my order for a new Powerbook, the Apple Store quoted me at a month and a half delivery ...
Read More