Made a purchase with a gift certificate and charged remaining balance credit card, when i received the emailed invoice the next day I realized they charged the entire purchase on my credit card.  They refused to credit my card back and apply the gift certificate.  They said "it is impossible since the order had been processed"  I couldn't believe it...what a load of bull! This is their error and now I am expected to pay for it. Will never use or recommend again!

Amazon is a TERRIBLE place to buy textbooks. I have tried buying from their resellers with some successes and some very big annoyances (items inaccurately presented - softcover presented as hardcover, something presented as new, when it was really used, ...
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The Amazon on line web store is definitely one of the places I frequently shop at on line. For me they have a lot to offer, great prices and you can find hard to find items from current times to years ago. It is an exceptional place to shop. My review ...
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My experience W/Amazon has always been extremely good. Amazon does work with other vendors that "drop ship" directly, although they may be a tad slower than Amazon directly; have had no problems with any transactions and over the years I have ordered ...
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I am surprised that some people are giving Amazon a poor rating.  This is an EXCELLENT site.  When I am shopping on-line, I usually use Amazon's price as a baseline. Usually, I find I end up purchasing it from Amazon.  If you ...
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Experienced a problem with my order. Ontrac is carrier and says they made delivery attempt but did not (I was sitting here waiting all day). Amazon "can't get ahold of anyone there". I spent an hour on the phone with Amazon with NO help at all. Then finally called ontrac and they answered first ring ... however, they were unable to explain what happened. My main problem with Amazon is that you cannot talk to anyone in the United States. I literally spent 30 minutes on the phone with a manager who was unable to give me ANY WAY to talk to someone in the United States. I literally hate amazon now. I refuse to give any more of my money to a company where I can't even talk to someone via phone, email, or any other method that is in the United States. I'm shopping local from now on.

Ah yes, amazon.com. The place with the misguided vote ratings, and home of the flame wars(Oh wow, the memories). However, I would like to think of it as the best site on the Internet, when it comes down to buying quality products, ...
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They want your business "BUT", I had a problem with medica rite out of New York. They misrepresented the product on the ad and, then they didn't send me the product advertised in the ad.  I called and they issued a return goods authorization number. ...
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Order processed quickly and shipped same day.  Great prices.  Free 2 day delivery.  I order from Amazon frequently and have never had a bad experience.     

i love this place! i have bought so many things from Amazon.com, very safe and especially convenient for me...i do not like shopping ! here is excellent, save time and can make price comparision easily! i like my books and shoes from amazon, delivery very fast! the books is only half price of what the storefront ask for, and just offer the same quality!
and the shoes...though can't try-on before buying, they do really fit me well, as long as you get the right size. very good order experience with amazon.com!

I have been using Amazon for five years and I haven't had a single thing to complain about. I Christmas-shop for relatives that live far away and buy new CDs, movies, books and household items cheap. They offer overnight, expedited and standard shipping ...
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I've purchased a lot online and honestly the easiest RMA (returns) online and the cheapest have come from Amazon - great if you buying expensive computer equipment - most places restocling fee is 15% plus loss of shipping on both sides  - I rarely lose more than 15 dollars on even large purchases with Amazon - may cost a little more but worth the assurance that you aren't boing to lose a 1/3 of what you paid for it if you have to send it back.

I'm a heavy online shopper, preferring it to the traffic and congestion of malls. Amazon's selection and customer service policies quickly won me over.  However, like too many .coms these days, their tech support is enough to drive you over the ...
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I am not a big online fan...always want to go to the store and see what I purchase.  But recently, I have come to enjoy Amazon.  Not only is the delivery quick and in many cases FREE, but the prices are many times lower.  I would frequent the health stores to purchase my vitamins and protein supplies.  It would be very inconvenience at times to drive to the store.  When I add up time and expense for me to go to the store and buy regular items like nutritional supplements, it is much easier to order from Amazon.  As my kids would say, nice to see you moving into the new century dad!

I have ordered from Amazon.com on many occasions with reasonably good success. However, I find that upon ordering over $200.00 worth of books on 3/3/10 with free shipping which states 5-9 days for free shipping but after not receiving an e-mail that my ...
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I have been an Amazon customer since 1996. I had the best customer experience with them for a long time. Lately however it has been horrific. I have ordered items that never arrived. Been charged for them. Attempted to solve using customer service by ...
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Amazon.com cheated me big time.  I have been one of their biggest fans.  I have bought computers, telephones, ink, books, furniture, a kindle, just about everything that I have purchased came from Amazon.  I have not only ...
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i know barely anyone will read this but i feel i need to write something good about amazon after they just helped me like they did. I recently ordered a new zune hd off amazon for around 200$. It was expected to be delivered to my house by the 8th but it ...
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Amazon.com is great because they are always improving their product selection and available services to keep me coming back for more.  Over the years, I have bought everything from a ...
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I’ve been a really active Internet user for about a decade, but I did venture online now and then in the few years before that. One of the first sites I recall visiting was Amazon.com. I was in search of ...
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Amazon is the first company that I check when I want to buy something. Then, I do some price shopping. But Amazon wins often. The oldest order in in My Account on their web site is from February1997. I do not recall whether I made any purchases ...
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I use Amazon for online ordering every time.  I am never disappointed in their service or promptness.  Returns are easy to make.  Descriptions are accurate, and their site is now like a one-stop-shopping online. I live in a remote area, ...
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Since I was sidelined this holiday season due to being put on bed rest, I had to do my holiday shopping somehow so I turned to Amazon.com.  My brother frequently purchases from Amazon.com but it took me being sidelined to overcome my fear of ...
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I decided on the Toshiba 32HL67U TV and got it from Amazon.com. I read a meaningful review about the benefits of buying a TV from Amazon and my own past experience with them was super so I did and what an excellent experience/deal. It was on sale w/Free shipping, my TV was freighted to a local delivery service and then a guy personally phoned and drove to my house for delivery. All this took 5-days. "This is the way the mail-order process should be!" Amazon is stellar.

Update: TV got two black pixels after a week, called Amazon, they sent another TV the same way (arrived in 3-days) and pickedup the bad TV in the same trip. This TV has been perfect now for 2+ years.

That's how you buy a TV... So much for the old saying that you'll never get good service with an Online seller.


(See Also:) Read a horror story about my Refurbdepot.com order!

I have never had any negative experience with Amazon.comThey are without doubt my most frequently visited and used "e-tailer".While on rare occaision (ie some paper back books) the packaging was lacking (just two books thrown in a box vs the more ...
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BUYER BEWARE!!!  My husband and I recently purchased a PS3 on Black Friday where they offered the PS3 with 2 free games and a $10 credit to Amazon.  When we received the package, the games and credit were not included.  When we called customer service several times,  they said they could only go by what was on the invoice and could not help us.  We could have bought a PS3 deal anywhere that day!  When we asked them to give us proof of what we ordered in the ad, they couldn't.  When we asked to speak with a supervisor we were disconnected - not once, but twice!  (yes we were nice) If they don't want to deal with you they just hang up on you!!!  They totally dismissed us as customers and they don't care! Save yourself the agony and buy elsewhere!!!!

I paid for 3-5 day shipping arrived on the 7th day. No customer phone number to contact must do an internet search to find someone else posted their contact number.
Amazon has become a complete dog and pony show, nobody will take responsible, I was told to contact retailer, then shipper, then carrier. Then told shipping means it will ship within 3 to 5 days not arrive and I get pay extra. Amazon is nothing more then advertiser and middle man. My bad never again

Generally, I have had good experiences.  The only very negative one I had was when one of their associate sellers did not like my review and comments about the shipping costs and started to harass me with emails. 

The other irritating thing that occurred recently (on the Monday after Black Friday) was when I put an iTouch in my cart without closing the order.  When I went back to complete the order two days later the price of the item had risen by $5.  It was their right to do so but what ticked me off is that two weeks later the price was back to the amount when I first had placed it in my cart.   Seems quite manipulative but $5 here and $5 there...soon you're talking real money for the seller. 

No sense rewarding that behavior so I was glad I had cancelled the original order and went elsewhere.

I've literally ordered dozens of items from amazon.com, over a period of several years. The items have ranged from something as inexpensive as a used CD for $3.00, all the way up to a 52" flat-screen LCD TV. I'm a member of their "Prime" club, meaning ...
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In August, I ordered a kindle for my husband's birthday.  These are not inexpensive devices.  After 1 mo. it stopped working.  We spent many hours on the phone trying to "fix it".  The representative said that it was a common problem ...
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