I just experienced the best customer service I can remember and I'm well into my 5th decade of life!  Amazon went so far above and beyond the call of duty that I still think I've dreamt this all up.  I bought a Kindle Touch only to ...
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My experiences with Amazon have been consitantly amazing.  They have a better selection than most physical stores, their prices are usually better and what few times I've had to talk with customer service, they've not only addressed my issues and met my needs, but exceeded them.  They are a great company and successful for a reason!

Originally placed an order which came defective, and I originally would have preferred that they simply replace it. Amazon cancelled the order and provided a refund, and I placed another order. On the second order, the price increased. I called Amazon ...
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My Kindle display quit working after 13 months. I called for help, and after over an hour on the phone trying to fix it, they eventually offered me a replacement for $40.

I had to wait to be able to afford it. Which I was going to do by selling back my textbooks after college. I got $88 on my account.

Took three emails to find out HOW to try and replace it. I had to get online with them "for security reasons". I've been on chat for over two hours.

1. They won't let me use my credit. The rules NEVER said I can't use my credit. They just said I can't use it in foreign countries. Yet,  they won't let me use my money for it. Period. This was new information after they finally figured out that I had already gone through "troubleshooting".

2. The credit card information will not go in. They have had me enter it four times and it still won't work.

3. I now have to make ANOTHER $88 purchase from this garbage company to get my OWN money back.  

Here's my review. Amazon store card is a farse. When you have trouble you won't be able to get help without jumping thru hoops. They will want to charge you a ridiculous fee to pay on phone with a service agent and no automated payment system. Then when you have troubles online you must call in and go thru hoops and not get anywhere. I don't recommend doing business with the amazon card due to the lack of customer service. I'm so disappointed with this system that I'm done with Amazon...

Customer service is terrible.  I buy and sell on Amazon and they never paid the money for some items I've sold.  Be careful and sell somewhere else.  ALSO an expensive item I bought from Amazon was destroyed.  And it had nothing to due with UPS because the outside box was fine.  I agree with the other reviewers that say Amazon is not like it was before.  How sad.

Amazon really is the best ecommerse site on the net.  And on top of that, I have fallen in love with the Kindle.  Since I got mine last month, I have read more books then I've done in years!  Thank you Amazon for not only making buying easy, but for rekindling (ha!) my love for the written word.

put a order in to "todays concept" for a water pitcher then cancelled within 37 minutes when i found out it would not hook up to my type faucet. they had the nerve to tell me too late to cancel??? bunch of two bit thieves think about it 37 minutes is too late??? don't think they will treat you any different they could care less for a $16 dollar item they treat me like this?i spent a lot of money with amazon over the years but no more they stick their head in the sand saying they have no control over there venders what a bunch of bull

The product I ordered overall is pretty good, while the color doesn't match what I need. I returned the $400 item as soon as receiving it, and order another color of the same item. The returned item is brand new, no damage nothing wrong, I just opened the box to check the color. To my surprise, Amazon only gave me half refund of the total amount - deducting $200 as restocking fee for a new item! Why? How it happened? Looks they change their return policy and push their customers not return or change any item. I am waiting for their customer service feedback to decide my further action.

360knockoffs.com is great and terrific.the service is great and friendly.It was great from the beginning, better than you expected. This 360knockoffs.com is the best place to start your watches,handbags,jewelry hunt.if you do not know where to buy cheap and great quality clothing,bags and sunglasses. if you do now how to check whether a website is good or not.the first thing you had better do is browse the site and talk eith the service people. they will give you clear answers and you also go to yahoo answers to look for answers ot ask questions by yourself.the reviews about a site is great and important to our customers,too.360knockoff sell all kinds of replica clothing,bags,sunglasses,watches and jewelries.although they are knockoffs, but their qualities are perfect and great.their prices are so cheap.if you buy from the 360knockoffs,the prices and serivces are better  than you expected.

I've loved Amazon for a long time, and even have a Prime Membership now, which allows free 2-day shipping on most items, and free video streaming on various content, plus other ocassional freebies.  Their shipping is usually quick and painless, ...
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Amazon has given me nothing but trouble. Using their service is not worth the savings. My first order had a delivery date of 5 - 8 days. After waiting over two weeks, the order was never shipped and was canceled. The second order was for multiple items. ...
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Amzon sells used and damaged items as new. when asked for a refund or exchange they drag their feet until you accept thetem as is.

I've been an Amazon.com shopper for as long as they've been around.  I used to love their service, but alas, no longer.  In the last 3 months I've ordered several items that turned out to be junk; ie. poorly made in China, and defective right out of the box. I am then required to pay shipping to return it, not to mention the hassle of packing it up and taking it to UPS.  When Amazon sold quality merchandise I never returned anything.  Now, with all the third party sellers, Amazon has lost control.  If you continue to shop on Amazon, I suggest you only purchase from them, and not any of the third party sellers.  Buyer Beware!

I love Amazon.com, I have never had a complaint about them. They do a great job delevering, pricing, and their website is very user friendly with great sellers.

I bought a Kindle DX last year, i have the credit card transaction. Amazon deactivated my 3G and closed my account when I complained. Amazon steals and robs in the lowest way.
Where can I complain? I paid for my 3G

Amazon Customer service is terrible.

Well, I have been purchasing items from amazon.com for at least a year now and no problems. I feel bad for those who went through whatever they went through, but from my experience Amazon is awesome!

I am usually happy with Amazon....but this time, not so much.  Purchased Turbotax download (big mistake, always always always get the hard copy CD/dvd).  Download was defective. I couldn't get it to access the update server so several forms were missing. Tried to do it manually and still had  little success.  Also found out that the state return was not included.  And come to find out NO REFUNDS because it's a download.  So the upshot is I am just out my original purchase and must go to Costco and get the real deal.  What a rip! NEVER AGAIN!

I buy a lot of toys for various groups. Amazon is the greatest places to buy toys on the Internet... but the buyer has to be careful with their purchases. Before I buy anything on Amazon I make sure I know the true retail price (not the one listed on Amazon). They allow third party sellers who can inflate the retail price to make their high price seem like a good deal. If the price is above the retail price, then I would not pacify any seller who is selling at what I believe is an unreasonable price. If an item is sold and shipped by Amazon, then the price is usually pretty good. If it is sold by a third party merchant, then do your homework!

I ordered a book from Amazon for a class and received the wrong one. I had paid for expedited shipping and needed the book as soon as possible.  Upon receiving the wrong order I contacted the seller and Amazon's customer service. Customer Service refused to do anything because it was a third party seller. They told me to give the seller 3 dyas to respond.  This was beyond the window of "expedited" and no one cared to do anything about it. They told me to wait and file a claim. If I had time to wait I wouldn't have paid for expedited shipping.    

I had the worst experience with a seller on Amazon (abe-123) this Guy sent me a bogus product and promised a refund but never gave me back my money even though I sent the product back.I had called Amazon as soon as I received the product to let them know ...
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I used to love Amazon until they started running promos. They offered a 4-for-3 promo but only about half the products listed for the promo are valid. Complete scam. I used to spend $1000s a year at Amazon but I will never spend 1 cent there again.

I have had wonderful transactions with Amazon. I have run into two instances out of several purchases where the items were damaged/did not work and I was allowed to send back with free shipping. Items come when promised and are packaged well. ...
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Really bad experience ordering a 55" TV.  Delivery date and time set, never showed up.  Spent all day waiting Amazon and I spent 3 hours tracking it down, only to be told it would be delivered in 3 days. Cancelled order and was told money would be refunded when Amazon received returned tv (we never got - it was 200 miles away) and if we hadn't received our money by Feb. 10 to contact them.  Total disrespect for my time and money.  Posted the situation on their Facebook page and they took it down.  Amazon seems fine for small things, but I will never buy anything big there again.

I placed an order with amazon only to have it damaged in shipping. UPS sent it back to amazon. They never contacted me relating to the order at all. There was a Xmas present in the order and it was due prior to Xmas. When I finally was able to get a hold of Customer service they told me that I had to re-do the entire order and I would be refunded for the first order within 4 weeks or I could just get a refund for the entire order in 4 weeks... They would not just replace the order and send me replacements.. Poor policies. Non communication of lost shipments and they like to hang onto your money for a long time. Very bad customer service. This was my first time ever buying from them and it is now my last. I will also be telling my friends about the poor service and making sure that I have them make their purchases elsewhere online.

Seriously AMAZON, DO NOT advertise that wonderful 2 day shipping if you cannot deliver. DO NOT believe them when they say 2 day shipping!! Yes, I am guilty of being a last minute Christmas shopper but I did choose your 2 day delivery (which is NOT cheap) and now all I get is some apologetic email that I will not get my Yankee chair in time for Christmas!! 
Oh, and one the lovely suggestions of similar items to replace my Yankee chair was a Boston Red Sox chair. Um, really? That is the total opposite of what I ordered. I am completely disappointed in Amazon (this is the 2nd time they did this to me) and I seriously doubt I will use this website again. Way to ruin a Christmas surprise. I have to wrap a picture of this chair so that I have something to give on Christmas. Boo Amazon!

<a>by laelaegreen<a>, Dec 05 '11



Amazon.co.uk, What a horrible experience!.
I purchased for Amazon.co.uk a pair of sheets for our Graco Travel cot they was the wrong size and Amazon webpage was very unclear, I spoke to several of their "Customer Service" advisers who the majority did not have a clue and was trying to fob me off, they did not speak clear English and did not seem to have knowledge of the issue I had, after painfully trying to explain to several of them they still have not sorted out our problem, very poor service how they get rating from other members I'm not sure but definitely my experience was very bad and will not never shop at Amazon.co.uk ever again.
I sincerely hope that my review is read by other online buyers and take notice.

If you choose anything but next day or second day --order processing is super S...L...O...W at Amazon.com.

I placed an order last Saturday and today 5 days later the status is still "processing"

AMAZON.COM is a a market for thieves. Why Because they allow you to sell things. But the buyer can request a refund and then not send the item back. Amazon.com encourages sellers to send immediate refunds to conduct good business. But then will state not ...
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Amazon is THE BEST website ever i have boght about 5 items from them and te most recent said it was delivred and signed for by milbox Hoever when i went to mymailbox itwas not there. so clearly i was unhappy. i contacted amazon using live chat and talked ...
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