Amazon.com is great because they are always improving their product selection and available services to keep me coming back for more.  Over the years, I have bought everything from a ...
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I’ve been a really active Internet user for about a decade, but I did venture online now and then in the few years before that. One of the first sites I recall visiting was Amazon.com. I was in search of ...
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Amazon is the first company that I check when I want to buy something. Then, I do some price shopping. But Amazon wins often. The oldest order in in My Account on their web site is from February1997. I do not recall whether I made any purchases ...
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I use Amazon for online ordering every time.  I am never disappointed in their service or promptness.  Returns are easy to make.  Descriptions are accurate, and their site is now like a one-stop-shopping online. I live in a remote area, ...
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Since I was sidelined this holiday season due to being put on bed rest, I had to do my holiday shopping somehow so I turned to Amazon.com.  My brother frequently purchases from Amazon.com but it took me being sidelined to overcome my fear of ...
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I decided on the Toshiba 32HL67U TV and got it from Amazon.com. I read a meaningful review about the benefits of buying a TV from Amazon and my own past experience with them was super so I did and what an excellent experience/deal. It was on sale w/Free shipping, my TV was freighted to a local delivery service and then a guy personally phoned and drove to my house for delivery. All this took 5-days. "This is the way the mail-order process should be!" Amazon is stellar.

Update: TV got two black pixels after a week, called Amazon, they sent another TV the same way (arrived in 3-days) and pickedup the bad TV in the same trip. This TV has been perfect now for 2+ years.

That's how you buy a TV... So much for the old saying that you'll never get good service with an Online seller.


(See Also:) Read a horror story about my Refurbdepot.com order!

I have never had any negative experience with Amazon.comThey are without doubt my most frequently visited and used "e-tailer".While on rare occaision (ie some paper back books) the packaging was lacking (just two books thrown in a box vs the more ...
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BUYER BEWARE!!!  My husband and I recently purchased a PS3 on Black Friday where they offered the PS3 with 2 free games and a $10 credit to Amazon.  When we received the package, the games and credit were not included.  When we called customer service several times,  they said they could only go by what was on the invoice and could not help us.  We could have bought a PS3 deal anywhere that day!  When we asked them to give us proof of what we ordered in the ad, they couldn't.  When we asked to speak with a supervisor we were disconnected - not once, but twice!  (yes we were nice) If they don't want to deal with you they just hang up on you!!!  They totally dismissed us as customers and they don't care! Save yourself the agony and buy elsewhere!!!!

I paid for 3-5 day shipping arrived on the 7th day. No customer phone number to contact must do an internet search to find someone else posted their contact number.
Amazon has become a complete dog and pony show, nobody will take responsible, I was told to contact retailer, then shipper, then carrier. Then told shipping means it will ship within 3 to 5 days not arrive and I get pay extra. Amazon is nothing more then advertiser and middle man. My bad never again

Generally, I have had good experiences.  The only very negative one I had was when one of their associate sellers did not like my review and comments about the shipping costs and started to harass me with emails. 

The other irritating thing that occurred recently (on the Monday after Black Friday) was when I put an iTouch in my cart without closing the order.  When I went back to complete the order two days later the price of the item had risen by $5.  It was their right to do so but what ticked me off is that two weeks later the price was back to the amount when I first had placed it in my cart.   Seems quite manipulative but $5 here and $5 there...soon you're talking real money for the seller. 

No sense rewarding that behavior so I was glad I had cancelled the original order and went elsewhere.

I've literally ordered dozens of items from amazon.com, over a period of several years. The items have ranged from something as inexpensive as a used CD for $3.00, all the way up to a 52" flat-screen LCD TV. I'm a member of their "Prime" club, meaning ...
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In August, I ordered a kindle for my husband's birthday.  These are not inexpensive devices.  After 1 mo. it stopped working.  We spent many hours on the phone trying to "fix it".  The representative said that it was a common problem ...
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I used to be a fan of Amazon because it was an easy way to shop and find exactly what you wanted.  But - I have changed my mind completely!  Amazon does not stand behind the products it sells.  Amazon says "Returns are Easy!"  That couldn't be farther from the truth.  If you buy something that is poor quality or damaged, you may not discover this fact until you open the product and try to use it.  Once opened, though, Amazon will not accept the return.  Ridiculous!  Thank goodness for stores like Costco that actually stand behind their products.

I can always depend on Amazon. They are not always the cheapest price, but many times they are, especially for toys. I have a dozen nieces and nephews and the thought of going into a toy store before Christmas scares me. I just ordered all the toys they ...
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When I first bought a $580 Laptop, Amazon sent it to the wrong address.  I didn't select the address, but Amazon defaulted to an address that was not my own, from a gift that I'd sent someone several years ago.  When I noticed that the tracking ...
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I placed one order with my boyfriend using his Discover card.  I entered the card information with my boyfriend's billing address and my address for shipping was checked off.  I had my debit card previously saved as a ...
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This company Amazon.com has no customer service department.  Amazons customer are the companies that pay them to advertise there products.  These are concerdered selling-agents.  They are who you buy from not Amazon.com.  All Amazon does is pretend that they have customer support if you can find them and they do not support there seller-agents.  This means as a buyer you are stuck.  If Amazon would help,work, and provide there seller-agents with contact information about there company then the site might be trustworthy.  Each seller has there own web site but Amazon creates traffic for them so they post there products for more money then you could buy directly and there is no direct contact with Amazon.com.   They have no managment, support, customer concern, etc.  Only a large marketing budget.  I would demand contact information from any company prior to giving them a dime. 

I canceled an order from Amazon, recieved the cancelation e-mail and thought all was fine. I charged items on my Visa debit card thinking the money was in my account. Amazon shipped the item anyway and as a result I was overdrawn on my account and incurred fees. Amazon refused to accept any resposiblity in causing my late fees. I canceled my Amazon account and now use Deep Discount DVD for my media purchases.

Yesterday when I placed my order, both books qualified for free shipping. In fact, I only ordered the second book in order to get free shipping. However, when I got the order confirmation I realized that I was charged for shipping.  I called Customer Service and was first told to cancel and re-order to correct the problem.  I refused to spend my time correcting their mistake.  Then the agent offered to give me a credit on a future order.  Again, I refused as I wanted the order corrected and the shipping amount refunded.  After several minutes negotiating and being put on hold, he said a credit would be issued altho' he could not send me a corrected email with that info.  I would have to wait several days and check my credit card.  I consider this very poor service.  Amazon should be capable of much better.

Really great to do business with.  They have almost anything you can imagine. they have a normal return policy and great pricing.  Its also nice to be able to track shipments so easily.

Amazon customer service stinks. They are so bad and lazy. I ordered something from them and tried to cancel the order 6 days before the package was scheduled to leave their place and they told me that it cannot be canceled. That's stupid. They get you with the free shipping but it takes over a month to receive you package. They just wasted my time. NEVER do business with them

Amazon.com is an excellent site for shopping for a wide variety of items, and not just books.  They have books, movies, music, software, toys, and a wide variety of other items, even food and herbs.I buy most of my books, movies and software ...
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Having used Amazon.com for years (ordinarily, Amazon itself on many items, from books and clothing articles to watches and photographic equipment, with experience also albeit limited with other etailers via the Amazon system, predominantly for auto parts ...
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Had I known that they were so hard to contact for any problem or had I known how long it would take to recieve an item that I bought I would have gone to BestBuy.  They STILL don't know where my order is and they havn't replied to my email (the ONLY way to contact them)

I used them to save 20 lousy bucks!  What a mistake!!!!


In a nutshell.   They Suck!

I have been a "prime" member since it started.  I just bought my husband an electric smoker for our anniversary and it showed up overnight!  We don't live close to any larger stores so it is super convenient for me to get stuff delivered.  ...
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I have been using amazon for years and i think its great for all kinds of shopping. I use it for myself to buy books and software, for my son (software, video games, books and toys). And I have send birthday presents to friends and family in other cities through amazon as well. Its always been a good experience.

Ordered a PS3 Slim five days ago, still has not shipped.  It would have shipped the next business day if I had ordered from Newegg.com.  I wish I had ordered from Newegg first, or buy.com second.  Once your Amazon.com order goes into the order process (several hours afterwards) you're not able to cancel the order!  I've had nothing but bad experiences ordering electronics and computer items from Amazon.com.

I have used Amazon.com for a long time for shopping. But I am disappointed this last year in the grocery section as it seems more items are not being stocked and delivered directly from their site, but from third party vendors with  high shipping costs. This is a real turnoff for buying from them.
Also, I have had problems viewing their new supposedly improved web pages in their entirety and have contacted them multiple times without any postive changes being seen by them. This is also a big turn off, since it takes much longer to view a page. It seems such a big organization would have the ability to correct such problems.

To put things in perspective, I have spent more than $3,000 with Amazon in the last year.  I find them to have good prices and actually, I have never had reason to complain when it comes to the timely delivery, etc.  Everything ...
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I am very disappointed with Amazon Customer Service.  I accidently ordered  something and within minutes tried to cancel and couldn't.  They told me to refuse the package and I would get my refund.  Therein lies the problem,  I have been trying for weeks to get my refund - each time they apologize (everyone is always so nice), but then no action.  Does anyone know what recourse I can take to resolve this problem.  I even received an e mail of apology and told it would be processed, but when I called a few days later, I had to go through the explanation all over again.