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Average Rating 3.4/5.0 store rating 1,851 store reviews
Customer Service 3
On-Time Delivery 4
Author's Rating:
1/5.0 store rating

By:  madatamazon
Mar 21, 2012


Rating: 1/5 stars
Full Review
Amazon has given me nothing but trouble. Using their service is not worth the savings. My first order had a delivery date of 5 - 8 days. After waiting over two weeks, the order was never shipped and was canceled. The second order was for multiple items. A postal address was provided but the system said it could not ship to that address. The address was changed to a phisical address with no postal service (rural). When the order was processed, some items were shipped postal and others were shipped U.P.S. Needless to say, we will never receive many of our items and contacting Amazon to resolve these issues is basically a lost cause.

The whole experence is turning out to be an expensive waste of time. To summarize the experence, delivery speed is a complete failure. Order accuracy fails where the shipping method is not disclosed and the system forces a particular method that does not suit every item ordered. Customer service, is in my opinion non existant where you must work at finding a live body to contact. I emailed Amazon and told them I would be writing a scathing review if these problems were not address and corrected but received no response. My overall satisfaction is nil and I will not be using them again. CLOSING ACCOUNT