Online coupons a major incentive to buy online and pick up in store. They have the process ironed out so it moves seamlessly.

I ordered the parts online for in store pick up. When I got to the store the order was ready for me to pick up...

conveint location and good selection of options

Ordered online for store pick up, items were waiting when I arrived

I was greatly pleased with the assistance and quality merchandise I purchased online and picked up at their local stores. The coupons on-line saved me a lot of money, and the service was excellent. It was all so easy, and now my 1998 Jeep Cherokee is running just like new again. Thanks to everyone who was able to assist me with this. The only difficulty involved was my labor getting 15 year old parts to separate for replacement.

Shopped on line and picked up at the store

I havent figured out yet why I dont ever receive th rebate code by email. I always have to chat online and ask for it.

Excellent, service, better than any other local auto parts store.

This store at Gender Rd is GREAT!!

Searched site for "front brake rotors" and "front brake pads". In both cases parts were for rear. Involved several trips to different stores to get right parts and refunds for wrong parts. Finally had to go to Oreilly ap for correct pads. Employees at store were great, just the website is terrible and inaccurate.

Excellent service always. Very helpful.

always go there, people are more helpful then autozone

It would be nice to have better on-line info on parts than what they have. At times you have to go to other sites to get information and part numbers.

Perchased batery on line and picked up at store. wasnt exact fit as stated on line so salesman returned the wrong one, got me the correct one for the same price.(the correct one was higher priced)

was as expected

Good job getting the parts out to me in a timely manner. They were not available at my store locally but were not "mission critical" so I was able to wait.

could change the order confirmation to show when an order is picked at the local store and ready for pick-up, rather than just 'in progress.'

Difficult web site, hard to navigate, sometimes hard to connect to it.

Website is NOT use friendly!

The parts were readily available and acquired immediately. I like the fact that the parts can be ordered online and then picked up at the store. By ordering online I can receive the parts needed at a lower cost than shopping at the store. Their website will also indicate whether or not the parts are available immediately.

Excellent

pleased with the shopping exprience

Well handled.

It's convenient to order on line because you can apply discounts that may not be applicable in the store and you can also verify stock prior to going to a store to pick up the merchandise. Having the order ready to pick up also saves time.

Easy to use. Had the part ready when I walked in with my receipt

good

The process was easy but the Advanced Auto website can be a bit confusing - when you are looking for a particular part the the site lists the parts that are the exact fit for your vehicle along with others that are not an exact fit -

The staff were very helpful!!!! I prefer to shop at this store.

Ordered items online, went to West haven, CT store to pick up. Store did not have all the items and the "acting manager" refused to substitute a same price/similar item for their incorrect inventory. Taked to customer service and the store manager who was going to send me a gift card. Said gift card was never sent.

avanceauto has really poor customer service with most personal not giving a damn about the customer just trying to get through the day