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antonline.com
 

antonline.com

Average Rating 3.97/5.0 store rating 381 store reviews
Customer Service 2
On-Time Delivery 4

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by: miltonics
July 20, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I placed an order through Google checkout. I ordered a 512MB SD card. I ordered it two weeks before I was leaving for six weeks and needed it for that time period. The order was delayed and I needed it shipped to the address where I would be for those six weeks. I called and the salesperson told me that the only thing to do would be to cancel the original order and reorder the item. The original order was not canceled and because I was out of town I was not able to return the extra item.

I am very disappointed with my experience. I feel that I was deceived so that they could make another sale. I would not recommend ANTOnline to anyone.

by: hirenrp
July 16, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
BAD=

There was advertised on their website a 20-pack set of 40GB WD drives for SATA-1. The price was low, so I was thinking it wasn't right. But then the shipping charge was $28+ and a normal drive ships for $8. The other thing I noticed is that they had another link for just single drives of the same type. So, given the item said "pack of 20" and the shipping was high, I ordered.

Guess what - 1 drive showed up. I tried to get in touch with them (next to impossible) and the only response I get is that I can ship the drive back to them.

How about realizing that the ad is wrong, and either shipping the other 19 drives or at least paying me back for the shipping and changing my order to a single drive??

Last time I will buy from ANT Online.

by: chadwilliams
July 12, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
I nor the school district within which orders are placed will ever conduct business with this organization ANTONLINE.COM again. An order was placed for an Infocus projector bulb. The bulb that was shipped was the incorrect bulb but the bulb listed on the invoice was the correct bulb ordered. I reiterate that the correct bulb was ordered and listed on the invoice but the wrong bulb was placed and mailed within the shipment. After extensive emails to this company with whom it is nearly impossible to communicate with a human an RMA was issued. This item was sent to the correct address with the RMA attached. This was then rejected by antonline.com as being the wrong part number. Go figure that the part number in its original sealed box (which was never opened) did not match the invoice as they had created the mistake on their end. This is a dishonest company who should be avoided at all costs. We would rather pay a higher price with an honest company than ever do business with ANTONLINE.com ever agian. BEWARE OF THIS COMPANY.

As stated earlier no business with be conducted with this group in the future.

by: gogaterz
July 3, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
On 5/31/2007 I ordered headphones at ANTOnline.com. I paid $74.94 for them PLUS $16.98 for UPS two-day shipping. For atotal of $91.92. I took a vacation day from work and stayed home to pick up the delivery and it never came. I left town for business ...
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by: verbila
June 28, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
HORRIBLE! They cancelled my order *without notifying me*, and they do not answer the phone unless you are placing an order (order takes will NOT help with customer service issues). I asked a sales rep if they would transfer me to a human and he said that I'd be on hold for a half hour. Then when you try to e-mail them to ask about an order you placed, they ignore you. I e-mailed them on Monday and it's Thursday and they still have not replied. UNACCEPTABLE! STAY AWAY FROM ANTonline.com!

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Great web site easy to navigate. Ordering was fast, simple and VERY fast delivery

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
They were out of stock, even though they showed dozens in stock on their website. The email informing of a refund never reached me--possibly due to spam-blocking on my end.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
website said item was in stock, received an email 2 days later saying item was out of stock and order was cancelled.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
KeyBoard and Mouse defective and overheats, Logitech told me to send it back to where I purchased it, but they will not take it back!

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Very happy with the service. Also called to discuss some related items, and the staff was knowledgable and helpful.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
I have nothing to write about my shopping experience at ANTOnline. Please remove this stupid feature - I believe that in answering your questions above I have supplied enough information to give an impression of my experience with ANTOnline. This requirement to add a "short review" prior to submission is the reason I HATE these types of surveys. Make it easy on the consumer. Unless this feature is removed I doubt I will complete another survey like this - TIME is money and you've just wasted mine.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The order was placed for overnight shipment, but we discovered that the items were not necessary for our new servers. The day they arrived I contacted the company about returning them and received a reply the next day that they were "a special order" and non-refundable. I notified them that they were not a special order and that they had just been ordered the day before straight off of their website. I was cordial about it for 3 unanswered phone calls and 3 emails. No one ever called me back or replied via email. I even sent a fourth email later for a correct invoice b/c the one I had received had a different amount than what was charged to my corporate credit card....no reply. I had also requested that the tax charge be taken off because we're a DoD research facility and tax-exempt...no reply. I hope they enjoyed the $1,692.59 they received off of this purchase because we will never deal with ANTOnline again. BTW: We spend nearly 2 million dollars on IT equipment for this program alone and we eill NOT spend any of this program's money or any of our other program's money on this company!! Thank you.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Excellent service, speedy delivery, will purchase from ANTOnline again!!!!

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
WEB site could give more information about products.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
they had a problem with my American Express. I never have had a problem like this with this credit card. I had to call AE to see if it went through. Shippment was fine.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
I attempted to order a DVD Writer drive that they said was in stock even after a full 24 hours from when I attempted to purchase it. They did not notify me the product was out of stock I had to email their support team and wait another day to find out it was in fact out of stock and thusly delayed me finding another source to purchase this from because my card was charged even before the product was shipped.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Shopping on this site was quick and easy. I found what I needed right away. The price of the item including shipping was at least $5 less than other sites. I received the product in around 3 days.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
My order was shipped immediately after I placed it (Mon)and I received it the same week (Fri) via Fed Ex. The prices were competitive and I was satisfied with my purchase.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
Poor website quality, unenthusiastic phone contact. Product arrived with no problems and as advertised, but the purchase experience was definitely suboptimal.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
I received no email confirmation of my purchase. The vendor had limited hours of operation which forced me to call before 6 PM. The first call resulted in a "copy" of my purchase however they could not tell me the status of the order. A week later I called again as I had not received any shipping information, they still could not give me an order status, apparently due to large pre-Xmas order volume. They instructed me to email support which I did yet I received no acknowledgement. I called the next day to cancel the order and they were then able to tell me that it had already shipped. I never received a shipment confirmation but got the product the next day. In my opinion, for a technology merchant that has supposedly been in business for 10 years, an automated email reply and tracking information is a requirement, regardless of volume. The second person I spoke with was somewhat rude as well. I had made two other purchases on the same day from other merchants and had no problem. I would not do business with this merchant again. The only good thing I can say is that the product I received arrived in good condition and it was what I expected.

by: ANTOnline Shopper
June 20, 2007
Author's Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
The thing i like about sellers is relatively quick and cheap shipping. It is hard to find this kind of sellers. Thus, I use pricewatch or other comparison sites. This seller fulfils all the requirements.

 

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