This is my 3rd order in a week to 1-800-FLOWERS.  NOT one of the delieveries arrived on time.  One didn't even get there until the day after Christmas.Anyways, I ordered the Merry Mistletoe- here is the description: Kiss the ...
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These folks were the worst floral delivery service I've ever used.

First they sent a bouquet with half the flowers dead and the other half dying.

When I told them a coupon off my next purchase wasn't going to cut it, they promised a redelivery at no change - it never came.

After many phone calls and emails back and forth (and they actually fraudulently edited my emails when forwarding them to their complaints department) I had to cut off payment at the credit card.

Never use 1-800Flowers - I never will.

Be very careful when you order from this vendor. The flowers I ordered last night were sent loose in a box accompanied with a vase and the recipient had to make her own arrangement!

UPDATE:  I decided to try them again since I have learned that some flowers say "delivered by local florist" and some say "delivered by UPS or FedEx."  The UPS/FedEx ones always come not arranged.  So I found an arrangement I liked tonight and it said "delivered by local florist" so I placed it in my cart to checkout.  At checkout it said "delivered by UPS or FedEx" . . . glad I paid attention.  So I called and she couldn't figure it out at first and then, after talking with her supervisor decided that they didn't have a florist in the area I wanted to deliver to.  Be very careful when you order from them . . . as I stated before.

I have written them off and ordered my flowers from Teleflora where I can actually choose the florist who will arrange and deliver my flowers.  (And they had several who were located in the town I wanted to send the flowers to.)

I deeply regret ordering flowers for my mother's funeral from flowers.com. I selected a beautiful bouquet and paid an additional fee for the "premium" selection of "stunning" flower arrangement. The flowers that were on display at the memorial service ...
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This week I have used 1800flowers for the first and last time. One of my friends had a baby and I wanted to sent a simple vase of flowers. The website specified that same day delivery is available and I placed same delivery order. I got order ...
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I wanted to send some flowers to my mom for her birthday. After shopping around, I decided to go with 1-800-Flowers.com. They had a lot of great options and had some high ratings on many different comsumer opinion sites. I had remembered that ...
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I ordered the Large Plum Crazy #2287L for my wife on our anniversary. $53.98 when you include the delivery charge. First the florist called ahead of delivery time stating that they "weren't going to waste they're time" delivering it if no one was going ...
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My July, 2008 letter to Ms. Kaufman explains it all. Keep in mind: my response to this letter was a form letter apology and a $10 coupon. I sent the response and coupon back. Ms. Julie L. Kaufman, jkaufman@1800flowers.com Director of Customer ...
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I have used 1-800Flowers for a number of years. I've had my share of bad experiences - mostly quality and timing. Their choice of delivery, UPS, is a terrible one and often accounts for problems in delivery. Example, I ordered flowers for my wife's birthday on 7/28 to be delivered on 8/5. UPS showed up at 7:45pm and left them in my garage. The driver was too lazy to walk to the front door and ring the bell. Result? Flowers never arrived on the birthday and were found in the garage next morning. 1-800-Flower-Dump claims they authorize UPS to put the flowers in your garage if they choose. If you are in the business of selling time sensitive, perishable items, would you allow your delivery agent to leave them anywhere and your customer go searching for them? Also the recipient doesn't know they are coming and would not know to search for them.

Quality issues are consistent with other reviews here.

Jim McCann, their CEO, has become complacent. Other reviews and overall rating of 1-800Flowers bears this out. Shop elsewhere - you'll get better quality and customer service for your money and avoid UPS if you can.

I have ordered before from this HORRIBLE company and never been satisfied. I once ordered flowers to be delivered on a specific date. I got nervous as the day wound down and no delivery confirmation from that special someone. I checked online, and saw ...
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Prepaid expensive flowers. After going through a process where you iteratively first pick the arrangement, then type in the recipient's address, and then they show available delivery dates... (I went through several choices where they said that such a ...
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I ordered my mother an arrangement of purple irises (her favorite flower) with white roses with seashells in the bottom of the vase and she got yellow daisies, some kind of red flowers, and rocks in the bottom of the vase! When I called about it, 800flowers said they would contact the florist and have the flowers resent. The second delivery did have the roses, but still no irises. 800flowers said that substitutes are allowable and I guess they figure since you probably won't be seeing your order anyway, it doesn't matter what they send! I will never use 800flowers again.

Terrible experience. So much for same day delivery. After waiting on hold for 15 minutes because there was no tracking number online, I was told that the florist delivered the flowers. Not so. I also never received a confirmation email even though my order was in their system. I was told it would be delivered the next day and given an apology with a whopping 20% off my next order. Like I would use them again. Maybe with 50% off. For a company that is delivering a product most likely based on a date, i.e. birthday, holiday, death, graduation you would think they would see the importance of delivery. FTD from here on out.

I ordered a plant last year for my husbands birthday. The website was easy to order from and it was to be delivered to him at home while I was at work. I picked a wicker basket with a plant and happy birthday balloon. Nothing girly about it! The plant ...
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I first ordered from them for a funeral on the night before the funeral. I chose an arrangement I liked, but couldn't get the order to go through on the website. (Strike 1.) So I called customer service. Despite the fact that I had chosen an ...
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Now that my parents live about 3000 miles from me, I have to get creative when it comes to holiday gifts. I hadn't used 1-800-flowers before, but we had seen that they were offering a special online, and that was what drew me to the site for the first ...
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ive used 1800flowers.com about 8-10 times and will NEVER use them again after my last experience. the first few times were okay - they were gifts for other people, and i never actually saw the arrangements. the only one i did see was one that i had ...
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The best store ever opened!!!!!!!!!! Being a business owner, mom, friend, wife, all around person, there are many occasions when I want to order flowers or gifts. There are a few bouquets that I have ordered that are my absolute favorites. The ...
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Took my payment and even sent me a nice delivery confirmation, but no delivery was ever made. Very embarrassing situation. They offered to upgrade and send the order a week after the occasion. Not worth the risk and hassle to ever use them again.

1-800-Flowers – NOT Reliable – NOT Recommended – What is “your satisfaction is guaranteed” means?


We ordered flowers (approx order of $75) to be delivered on 5/5. We received an email on 5/6 that it was delivered. We checked with intended recipient, who informed us that they never received it. Customer service has taken 8 days to check if flowers was delivered or not (do not trust their automatic message of delivery – in my case it was not delivered).

After multiple email changes over 10 day period, finally they are going to credit my account and offer 20% discount (not even free re-delivery of flowers). I have decided never to buy from 1-800-flowers. Not reliable and poor customer service. There is no meaning to their “your satisfaction is guaranteed” statement.

I was so disappointed with 1.800.flowers.com!!! The roses delivered to my mom for mother's day were UGLY and OLD. The arrangement was not at all the way it was presented online and the rose petals were already browning by the next day. I emailed them to let them know, since they have a supposed satisfaction guarantee and all they offered was a $17 credit! $17 on an $80 arrangement!! $10 of which only covered the delivery charges!! I was sooo insulted by their answer to and immediately emailed them back telling them so. [I have not heard back from them and until I do, expect that they believe this matter is closed.]

I know they use local contractors to deliver the flowers, but if they can't make good on their satisfaction guarantee they should take it down. I am not at all satisfied with a $17 refund. Had I not visited my mom on Mother's Day I would have never known how crappy and ugly
that arrangement was! My mom would have thought I only spent $12 on her flowers!!

I urge you to think about this next time you're considering using 1.800.flowers.com for flower delivery service.

I received a tulip arrangement for Mother's Day on Friday afternoon. They arrived in a box by UPS, when I opened the box, the leaves were yellow, the flowers were curved trying to get to some light. Before I could get them in the vase, 3 blooms fell off ...
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I received flowers from this company for my birthday and for Mother's Day. I absolutely HATE receiving flowers from these guys!! First of all the flowers come packaged to the hilt. UPS shows up at 5pm, maybe even after you've left to go out to dinner. ...
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I ordered flowers for my mother in law to arrive at her home the day after she had surgery. The flowers never arrived. I called 1 800 flowers and they assured me the flowers were on the way and they would still be fresh. The flowers arrived to my in ...
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After reading all the negatives about this store, I have to relate my experiences. I have been using them for two to three years now for out of state deliveries and long distant in state deliveries. All of my orders have been delivered timely and ...
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My husband ordered me flowers for a special occasion. They were promised in the morning. After calling several times to make sure they would arrive in the morning, and being assured that they "were on the way," he waited for them to arrive. Not only did they not come in the morning, they didn't come until 8:30 at NIGHT. When we called to complain, they promised a mail refund. It NEVER came. When we called back (6 times now), we were put on hold for more than 30 minutes at a time. In the end, we never saw our "promised" refund. I suppose they have bigger fish to fry. I would love to know how a business like this survives. Don't go through them, they are a terrible business that doesn't care about their customers.

During my last pregnancy, I placed an order with 1-800-FLOWERS.com. With the placement of my order, I received a tracking number, and confirmation order, with the amount of the cost of my order, including shipping amount. I ordered a bear, stating, "I ...
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I’ve been ordering flowers and plants through 1800flowers.com for as long as I can remember making online transactions. They’ve been around a long time, have a nice selection, and are usually dependable for on-time delivery of good-quality ...
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Positive: Fast and prompt delivery Negative: I ordered a flower bouquet for my mother's birthday. Not only they delivered a VERY different from what I wanted bouquet (for example, the vase had a huge yellow bow instead of neutral stones inside and ...
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Do not use 1800flowers I order two weeks in advanced and asked for a specific delivery date for my sister's birthday. They go through UPS and nothing on their website says that a person is required to be there for signing. On the day of my sister's birthday she only rec'd the note that she was supposed to get delivery but was not there and they would try the next day. I complained to 1800flowers and they tried to get it sent again to no avail. They said that it was not in their hands YET I'm supposed to pay for that. It took 2 more days before my sister received her flowers with wilted rose and brown edged carnations!! Very embarassing!! I told 1800flowers-they offered to resend another one which IS not worth it since they said UPS requires signature. My sister works!!!The flowers would be wilted again by the time she got it. I got a MEASLY 20% discount from the money I spent!! NOT WORTH THE HEADACHE,EMBARASSMENT OR MONEY!! BEWARE BUYERS!!My other sister used FTD, and they left the flowers on my sister's doorstep the day of her birthday!