I have ordered before from this HORRIBLE company and never been satisfied. I once ordered flowers to be delivered on a specific date. I got nervous as the day wound down and no delivery confirmation from that special someone. I checked online, and saw ...
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Prepaid expensive flowers. After going through a process where you iteratively first pick the arrangement, then type in the recipient's address, and then they show available delivery dates... (I went through several choices where they said that such a ...
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I ordered my mother an arrangement of purple irises (her favorite flower) with white roses with seashells in the bottom of the vase and she got yellow daisies, some kind of red flowers, and rocks in the bottom of the vase! When I called about it, 800flowers said they would contact the florist and have the flowers resent. The second delivery did have the roses, but still no irises. 800flowers said that substitutes are allowable and I guess they figure since you probably won't be seeing your order anyway, it doesn't matter what they send! I will never use 800flowers again.

Terrible experience. So much for same day delivery. After waiting on hold for 15 minutes because there was no tracking number online, I was told that the florist delivered the flowers. Not so. I also never received a confirmation email even though my order was in their system. I was told it would be delivered the next day and given an apology with a whopping 20% off my next order. Like I would use them again. Maybe with 50% off. For a company that is delivering a product most likely based on a date, i.e. birthday, holiday, death, graduation you would think they would see the importance of delivery. FTD from here on out.

I ordered a plant last year for my husbands birthday. The website was easy to order from and it was to be delivered to him at home while I was at work. I picked a wicker basket with a plant and happy birthday balloon. Nothing girly about it! The plant ...
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I first ordered from them for a funeral on the night before the funeral. I chose an arrangement I liked, but couldn't get the order to go through on the website. (Strike 1.) So I called customer service. Despite the fact that I had chosen an ...
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Now that my parents live about 3000 miles from me, I have to get creative when it comes to holiday gifts. I hadn't used 1-800-flowers before, but we had seen that they were offering a special online, and that was what drew me to the site for the first ...
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ive used 1800flowers.com about 8-10 times and will NEVER use them again after my last experience. the first few times were okay - they were gifts for other people, and i never actually saw the arrangements. the only one i did see was one that i had ...
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The best store ever opened!!!!!!!!!! Being a business owner, mom, friend, wife, all around person, there are many occasions when I want to order flowers or gifts. There are a few bouquets that I have ordered that are my absolute favorites. The ...
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Took my payment and even sent me a nice delivery confirmation, but no delivery was ever made. Very embarrassing situation. They offered to upgrade and send the order a week after the occasion. Not worth the risk and hassle to ever use them again.

1-800-Flowers – NOT Reliable – NOT Recommended – What is “your satisfaction is guaranteed” means?


We ordered flowers (approx order of $75) to be delivered on 5/5. We received an email on 5/6 that it was delivered. We checked with intended recipient, who informed us that they never received it. Customer service has taken 8 days to check if flowers was delivered or not (do not trust their automatic message of delivery – in my case it was not delivered).

After multiple email changes over 10 day period, finally they are going to credit my account and offer 20% discount (not even free re-delivery of flowers). I have decided never to buy from 1-800-flowers. Not reliable and poor customer service. There is no meaning to their “your satisfaction is guaranteed” statement.

I was so disappointed with 1.800.flowers.com!!! The roses delivered to my mom for mother's day were UGLY and OLD. The arrangement was not at all the way it was presented online and the rose petals were already browning by the next day. I emailed them to let them know, since they have a supposed satisfaction guarantee and all they offered was a $17 credit! $17 on an $80 arrangement!! $10 of which only covered the delivery charges!! I was sooo insulted by their answer to and immediately emailed them back telling them so. [I have not heard back from them and until I do, expect that they believe this matter is closed.]

I know they use local contractors to deliver the flowers, but if they can't make good on their satisfaction guarantee they should take it down. I am not at all satisfied with a $17 refund. Had I not visited my mom on Mother's Day I would have never known how crappy and ugly
that arrangement was! My mom would have thought I only spent $12 on her flowers!!

I urge you to think about this next time you're considering using 1.800.flowers.com for flower delivery service.

I received a tulip arrangement for Mother's Day on Friday afternoon. They arrived in a box by UPS, when I opened the box, the leaves were yellow, the flowers were curved trying to get to some light. Before I could get them in the vase, 3 blooms fell off ...
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I received flowers from this company for my birthday and for Mother's Day. I absolutely HATE receiving flowers from these guys!! First of all the flowers come packaged to the hilt. UPS shows up at 5pm, maybe even after you've left to go out to dinner. ...
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I ordered flowers for my mother in law to arrive at her home the day after she had surgery. The flowers never arrived. I called 1 800 flowers and they assured me the flowers were on the way and they would still be fresh. The flowers arrived to my in ...
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After reading all the negatives about this store, I have to relate my experiences. I have been using them for two to three years now for out of state deliveries and long distant in state deliveries. All of my orders have been delivered timely and ...
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My husband ordered me flowers for a special occasion. They were promised in the morning. After calling several times to make sure they would arrive in the morning, and being assured that they "were on the way," he waited for them to arrive. Not only did they not come in the morning, they didn't come until 8:30 at NIGHT. When we called to complain, they promised a mail refund. It NEVER came. When we called back (6 times now), we were put on hold for more than 30 minutes at a time. In the end, we never saw our "promised" refund. I suppose they have bigger fish to fry. I would love to know how a business like this survives. Don't go through them, they are a terrible business that doesn't care about their customers.

During my last pregnancy, I placed an order with 1-800-FLOWERS.com. With the placement of my order, I received a tracking number, and confirmation order, with the amount of the cost of my order, including shipping amount. I ordered a bear, stating, "I ...
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I’ve been ordering flowers and plants through 1800flowers.com for as long as I can remember making online transactions. They’ve been around a long time, have a nice selection, and are usually dependable for on-time delivery of good-quality ...
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Positive: Fast and prompt delivery Negative: I ordered a flower bouquet for my mother's birthday. Not only they delivered a VERY different from what I wanted bouquet (for example, the vase had a huge yellow bow instead of neutral stones inside and ...
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Do not use 1800flowers I order two weeks in advanced and asked for a specific delivery date for my sister's birthday. They go through UPS and nothing on their website says that a person is required to be there for signing. On the day of my sister's birthday she only rec'd the note that she was supposed to get delivery but was not there and they would try the next day. I complained to 1800flowers and they tried to get it sent again to no avail. They said that it was not in their hands YET I'm supposed to pay for that. It took 2 more days before my sister received her flowers with wilted rose and brown edged carnations!! Very embarassing!! I told 1800flowers-they offered to resend another one which IS not worth it since they said UPS requires signature. My sister works!!!The flowers would be wilted again by the time she got it. I got a MEASLY 20% discount from the money I spent!! NOT WORTH THE HEADACHE,EMBARASSMENT OR MONEY!! BEWARE BUYERS!!My other sister used FTD, and they left the flowers on my sister's doorstep the day of her birthday!

Terrible. Awful. The Worst. I ordered a mixed bouquet of fifty multi-colored tulips from them for my husband. At least, that's what the website indicated I was ordering. They were delivered to his IT office on time, which was nice. Unfortunately ...
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WORST EXPERIENCE EVER!!! I sent flowers to my friend in the hospital after she had a baby. They arrived almost dead and nothing like the picture of what I ordered. I called customer service and after an extensive conversation they agreed to refund the charge. Sounded great, until they sent the delivery person back to the hospital to pick them up. He told my friend he was taking the flowers back because, "Your friend refused to pay for them"! I called customer service again and was told a supervisor would call me back. Well, I'm still waiting. Never will I use them again and I recommend the same!

Three days later, still no flowers. Horrible customer service- long waits on hold. I had to call three different times for a total of about an hour on hold, and they never called me back when they said they would. They don't seem to have very good communication or relationships with their florists. Even though they missed the delivery date for my mom's birthday by three days, their only solution was to redeliver the flowers with 20% off. I cancelled the entire order; I'd rather do business with another company. If you are sending flowers for a special occasion, and care about the timeliness of delivery, DO NOT use 1800Flowers!

1) Shipped order on the wrong day
2) Overcharged
3) Signed my email up for spam from multiple sister companies without asking
4) Customers Service unable to remove email subscriptions.
5) Still getting spam.

Totally garbage company.

Ordered for my father's funeral; arrived hours after the event. Two years later my sister ordered for our mother's funeral. Never arrived. Compensation - discount coupons.

The experience was awful for first 40 days. The Valentine day order was cancelled and nobody tried to contact me in advance. The left some apologetic message on my cell which I could not receive because I was out of US.
Later they contacted my wife by email asking to rate her experience with them. She took care to get them her best hisses. Later I wrote the letter to them expressing my anger. It helped a little bit, but I would rather had happy Valentine Day.
I think this company with the attitude like this should be out of gift business.
On the March 13th I received the call form the website. They tried to explain something but I was busy and asked them to call back in an hour. Nobody called that was so them. But at 3pm they delivered the beautiful roses in vase with a toy. That was nice way to apologize. My wife liked it.

I ordered flowers for my girlfriend who works for the management office of a local school system (open 8-5). On Valentine's day, I received a call saying the school was already closed and the contracted florist would deliver to her home address. No flowers were received. Upon calling the customer service line, I was disconnected after hearing a message that due to the high demand of Valentine's day, calls were not being accepted. Upon calling on the 15th, I was told my order might be completed that day and I would be offered a 20% discount on a future purchase. After haggling with the representative, I was given a refund after asking for his supervisor.

What a horrible Valentine day surprise: 1-800-Flowers sent a pot full of dead flowers. I can only guess that they froze during transit (the geniuses sent them via UPS ground). I have ordered once from them a few years ago and they had the flowers ...
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1-800-FLOWERS.com failed to deliver for Valentine's Day this year. I would not recommend them, personally I will never use them again.

My order was purchased early and never delivered. After discovering this I tried in vain to call this company. The automated phone system kept saying they were too busy to answer the phone and would hang up. But I could however place my order on their website.

I didn't receive an email or phone call to notify me that my order wouldn't be delivered. When I logged an online complaint I received a call back from someone other than 1-800-FLOWERS at 9:00 p.m. to offer a shipment two days later. I declined as the gift was intended for Valentine's day. Funny, they listed our order as canceled, my order was NEVER delivered NOT canceled. We never did get an apology or explanation of what happened to our order.

Bottom line: This is unacceptable for a floral company, many people buy these gifts to express great sorrow, love or gratitude and if they can't deliver they can really let they buyer down. I wouldn't trust them to deliver, let alone get a live person to answer the phone.