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Grandmama arrives on a holiday visit to the home of Charlot ... Read more

Grandmama arrives on a holiday visit to the home of Charlotte's parents, where a fellow guest--an outcast from her own family--is subsequently murdered.... Minimize

White Wedding Guest Book has an introduction page for the B ... Read more

White Wedding Guest Book has an introduction page for the Bride and Groom's guests and their family. 34 pages for guest sign in; two columns, one for name and one for thoughts. White satin with sheer embroidered lace. Gift Boxed. C.R. Gibson invented the first baby book in 1898, and since then families around the globe have recorded many of their happiest moments in our memory books and photo albums. For more than 130 years, families around the world have depended on C.R. Gibson as their provider of memory books, social books, stationery and photo albums. We are proud of this heritage, and honored that our company has been able to provide our customers quality products for the celebrations of life. Minimize

Pages: 560, Edition: 2 Rev Exp, Paperback, Concordia Publis ... Read more

Pages: 560, Edition: 2 Rev Exp, Paperback, Concordia Publishing House Minimize

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ... Read more

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with "Lessons Learned," review questions, "Ethics in Business," activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Minimize

Includes (1) guest book with pen. Book measures approximate ... Read more

Includes (1) guest book with pen. Book measures approximately 9.75" wide x 7.25" high and has space for 975 guests entries. Minimize

This book provides the first English-language history of th ... Read more

This book provides the first English-language history of the postwar labor migration to West Germany. Drawing on government bulletins, statements by political leaders, parliamentary arguments, industry newsletters, social welfare studies, press coverage, and the cultural production of immigrant artists and intellectuals, Rita Chin offers an account of West German public debate about guest workers. She traces the historical and ideological shifts around the meanings of the labor migration, moving from the concept of guest workers as a "temporary labor supplement" in the 1950s and 1960s to early ideas about "multiculturalism" by the end of the 1980s. She argues that the efforts to come to terms with the permanent residence of guest workers, especially Muslim Turks, forced a major rethinking of German identity, culture, and nation. What began as a policy initiative to fuel the economic miracle ultimately became a much broader discussion about the parameters of a specifically German brand of multiculturalism. Minimize

Hidden away within living tissues, parasites are all around ... Read more

Hidden away within living tissues, parasites are all around us--and inside us. Yet, despite their unsavory characteristics, as we find in this compulsively readable book, parasites have played an enormous role in civilizations through time and around the globe. Parasites: Tales of Humanity's Most Unwelcome Guests puts amoebae, roundworms, tapeworms, mites, and others at the center of the action as human cultures have evolved and declined. It shows their role in exploration, war, and even terrorist plots, often through an unpredictable ripple effect. It reveals them as invisible threats in our food, water, and luggage; as invaders that have shaped behaviors and taboos; and as unexpected partners in such venues as crime scene investigations. Parasites also describes their evolution and life histories and considers their significant benefits. Deftly blending the sociological with the scientific, this natural and social history of parasites looks closely at a fascinating, often disgusting group of organisms and discovers that they are in fact an integral thread in the web of life. Minimize

In 1982, Ronald Reagan invited Lenny Skutnick, the governme ... Read more

In 1982, Ronald Reagan invited Lenny Skutnick, the government employee who dove into the icy waters of the Potomac River to rescue passengers following the crash of Air Florida Flight 90, to sit with First Lady Nancy Reagan in the House of Representatives balcony during the State of the Union address. Since that time, Reagan and subsequent presidents have found it useful to recognize during major presidential addresses ordinary citizens responsible for extraordinary acts of citizenship. In this book, Stephen Frantzich tells the fascinating stories of forty heroes who have earned this presidential recognition and explores the larger context of whether they represent a presidential gimmick or a touchstone with the American spirit. Taken together, the stories of how they got there, their decision to allow themselves to be used as symbols, and the impact of the recognition tells a great deal about the presidency, politics, and the role of heroes in American society. Minimize

Each year, about two million pilgrims from over 100 countri ... Read more

Each year, about two million pilgrims from over 100 countries converge on the Islamic holy city of Mecca for the hajj. While the hajj is first and foremost a religious festival, it is also very much a political event. No government can resist the temptation to manipulate the hajj for political and economic gain. Every large Muslim state has developed a comprehensive hajj policy and a powerful bureaucracy to enforce it. The Muslim world's leading multinational organization, the Organization of the Islamic Conference, has established the first international regime explicitly devoted to pilgrimage. Yet, Robert Bianchi argues, no secular or religious authority - national or international - can really control the hajj. State-sponsored pilgrimage management consistently backfires, giving government opponents valuable ammunition and allowing them to manipulate the symbols and controversies of the hajj to their own ends. Bianchi has been researching the hajj for over ten years and draws on interviews with and data from hajj directors in five Muslim countries (Pakistan, Malaysia, Turkey, Indonesia, and Nigeria), statistics from Saudi Arabian hajj authorities, as well as his personal experience as a pilgrim. The result is the most complete picture of the hajj available anywhere, and a wide-ranging work on Islam, politics, and power. Minimize

Beginning with information on how to build, equip, and deco ... Read more

Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money. Minimize

Comprehensively covers opening and running a restaurant-rev ... Read more

Comprehensively covers opening and running a restaurant-revised and updatedA successful restaurant is a dream business. It offers guests a fabulous experience, while the restaurateur gets an exciting workplace, creative license, and potentially nice profit margins. Of course, restaurant success does not arrive on a silver platter. It takes know-how, the right planning, and access to quality information. A one-stop guide to the business, The Restaurant: From Concept to Operation, Fifth Edition gives readers the knowledge they need to conceive, open, and run any type of restaurant, from fast-food franchise to upscale dining room.The book progresses logically, from choosing a good concept to finding a market, developing business and marketing plans, and securing financial backing. Topics covered include location selection, permits and legal issues, menu development, interior design, and employee hiring and training. Along the way, such all-important skills as turning first-time guests into regular patrons are also described. Special features of this Fifth Edition include:Increased focus on the independent restaurateur, with greater emphasis on restaurant business plansA new chapter on food production and sanitationGreater emphasis on restaurant business plans, including new exercisesNew Profiles, which describe a recently opened restaurant, begin Parts 1, 2, 3, and 4New coverage of restaurant concepts and use of technology in restaurantsExpanded sections on back-of-the-house and control contents; franchising; and leasing and insuranceThis field-proven guide gives students, chefs, and entrepreneurs all of the skills and information they need to master every challenge and succeed in this highly competitive and rewarding industry. Minimize

In the charming rural town of Trail Stop, Idaho, accessible ... Read more

In the charming rural town of Trail Stop, Idaho, accessible to the outside world by only a single road, young widow Cate Nightingale lives peacefully with her four-year-old twin boys, running a bed-and-breakfast. Though the overnight guests are few and far between - occasional hunters and lake fishermen - Cate always manages to make ends meet with the help of the local jack-of-all-trades, Calvin Harris, who can handle everything from carpentry to plumbing. But Calvin is not what he seems, and Cate’s luck is about to run out. One morning, the B&B’s only guest inexplicably vanishes, leaving behind his personal effects. A few days later Cate is shocked when armed men storm the house, demanding the mystery man’s belongings. Fearing for her children’s lives, Cate agrees to cooperate - until Calvin saves the day, forcing the intruders to scatter into the surrounding woods. The nightmare, however, is just beginning. Cate, Calvin, and their entire community find themselves cut off and alone with no means to call for help as the threat gathers intensity and first blood is drawn. With their fellow residents trapped and the entire town held hostage, Cate and Calvin have no choice but to take the fight to their enemies under the cover of night. While reticent Cal becomes a fearless protector, Cate makes the most daring move of her life…into the very heart of danger. Minimize

Photographer and guest curator Mario Testino uncovers all i ... Read more

Photographer and guest curator Mario Testino uncovers all in this new edition of Visionaire devoted to sex. Widely known for his iconic fashion images and celebrity portraits, Testino is also an avid collector of contemporary art. Here, he chooses a selection of provocative and often graphic pieces by artists such as Ghada Amer, Cecily Brown, Marlene Dumas, Tracey Emin, Angus Fairhurst, Sarah Lucas, Vik Muniz, Thomas Ruff, and Lisa Yuskavage. Testino pushes the envelope by including in this issue of the limited edition quarterly a parcel containing five of his own previously unpublished photographic prints. In addition, you can expect Visionaire's trademark boundary-breaking design, plus the extras, in this case, a silk-screened Plexiglas case containing a hardcover book of both color and black-and-white images as well as customized tactile inserts including latex, embroidery, embossing, and a swatch of supermodel Gisele's bedsheets. In other words, sex isn't just for reproductions. Because of the too-hot-to-handle contents, Uncensored also comes with a discretionary warning: "This issue of Visionaire contains graphic images of a sexual nature. If you find this kind of material offensive, you should not purchase it." If you don't, though, you should. Minimize

This fifteen-unit course deals with the many situations in ... Read more

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Teacher's Book are also available. Minimize

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ... Read more

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Minimize

Before the founding of The Gestalt Journal, the literature ... Read more

Before the founding of The Gestalt Journal, the literature of Gestalt therapy had no home - no place to call its own. For over two decades it was the special guest of Voices: The Art and Science of Psychotherapy, the official journal of the American Academy of Psychotherapists. More articles by Gestalt therapists appeared in its pages than in all other professional journals combined. Its pages included contributions by leading practitioners from the three "schools" that came to symbolize the early years of Gestalt therapy in the United States - East Coast, West Coast, and the "Cleveland" school. Contributors to this collection of articles that span the years from 1969 to 1989 include Laura Perls, Isadore From, Richard Kitzler, Albert Ellis, Joen Fagen, Irma Lee Shepard, Erving and Miriam Polster, Joseph Zinker, Robert Harman, Jim Simkin, Stephan Tobin, Edward W. L. Smith, Roy O. Resnikoff, Barry Stevens along with others who refined and articulated the early theory and philosophy of Gestalt therapy. Edited by Edward W. L. Smith, the volume is divided into four major themes - "Gestalt Theory," "Gestalt Practice," "Gestalt Training," "Views and Reflections by Gestalt Therapists" and "Criticism and Rejoinders." Gestalt Voices is essential reading for anyone interested in the theoretical and clinical development of Gestalt therapy during its formative years. Joe Wysong Founder and Editor - The Gestalt Journal Minimize

In this thought-provoking book, Clark Williamson challenges ... Read more

In this thought-provoking book, Clark Williamson challenges churches and theologians to become aware of the inherited ideology of anti-Judaism that has distorted their teaching, even on such key matters as Jesus, the Scriptures, the church, and God. Williamson bases his study on a wide range of confessional literature from Roman Catholic to Protestant doctrines. He demonstrates that both the people of Israel and the church stand in relation to God only by the grace of God and suggests a radical, constructive alternative to the "teaching of contempt." Minimize

Virginia’s Shenandoah Valley is a long way from Hollywood. ... Read more

Virginia’s Shenandoah Valley is a long way from Hollywood. And that’s exactly how Cilla McGowan wants it. Cilla, a former child star who has found more satisfying work as a restorer of old houses, has come to her grandmother’s farmhouse, tools at her side, to rescue it from ruin. Sadly, no one was able to save her grandmother, the legendary Janet Hardy. An actress with a tumultuous life, Janet entertained glamorous guests and engaged in decadent affairs—but died of an overdose in this very house more than thirty years earlier. To this day, Janet haunts Cilla’s dreams. And during waking hours, Cilla is haunted by her melodramatic, five-times-married mother, who carried on in the public spotlight and never gave her a chance at a normal childhood. By coming east, rolling up her sleeves, and rehabbing this wreck of a house, Cilla intends to find some kind of normalcy for herself. Plunging into the project with gusto, she’s almost too busy to notice her neighbor, graphic novelist Ford Sawyer—but his lanky form, green eyes, and easy, unflappable humor (not to mention his delightfully ugly dog, Spock) are hard to ignore. Determined not to perpetuate the family tradition of ill-fated romances, Cilla steels herself against Ford’s quirky charm, but she can’t help indulging in a little fantasy. But love and a peaceful life may not be in the cards for Cilla. In the attic, she has found a cache of unsigned letters suggesting that Janet Hardy was pregnant when she died—and that the father was a local married man. Cilla can’t help but wonder what really happened all those years ago. The mystery only deepens with a series of intimidating acts and a frightening, violent assault. And if Cilla and Ford are unable to sort out who is targeting her and why, she may—like her world-famous grandmother— be cut down in the prime of her life. Minimize

On September 26, 1968, Hawaii Five-O premiered on CBS. The ... Read more

On September 26, 1968, Hawaii Five-O premiered on CBS. The show's exotic locale and quality writing and acting made it a fixture in the network's line-up for the next 12 years. Today the detective series continues to be very popular in syndication. The show's history is covered first, focusing on its development and its stars. Complete casts and credits for all regulars are provided for each season; the episode guide gives the title, original air date, director, producer, guest stars, a detailed synopsis of each show, and information on Honolulu residents who appeared in it. Minimize

The Clone Sage continues as Peter Parker is put on trial fo ... Read more

The Clone Sage continues as Peter Parker is put on trial for murder! A new Green Goblin debuts! The mass murderer Kaine is killed! The Jackal unleashes an entire army of Spider-Man clones, including the new and deadly Spidercide! The Gwen Stacy clone returns! Spider-Man is hunted by the Punisher! Judas Traveler and the Scrier pull Spider-Man's strings like never before! And what will Peter do when he fi nds out that Ben Reilly is the one, true Spider-Man? Guest-starring the New Warriors! COLLECTING: Amazing Spider-Man (1962) #402-404; Spectacular Spider-Man (1976) #225-227; Spider-Man (1990) #59-61; Web of Spider-Man #125-127; New Warriors (1990) #61; Spider-Man: The Jackal Files; Spider-Man: Maximum Clonage Alpha, Omega Minimize

An easy-to-read, comprehensive, commonsense look at restaur ... Read more

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators. Minimize

The "honorable men" who ruled the Old South had a language ... Read more

The "honorable men" who ruled the Old South had a language all their own, one comprised of many apparently outlandish features yet revealing much about the lives of masters and the nature of slavery. When we examine Jefferson Davis's explanation as to why he was wearing women's clothing when caught by Union soldiers, or when we consider the story of Virginian statesman John Randolph, who stood on his doorstep declaring to an unwanted dinner guest that he was "not at home," we see that conveying empirical truths was not the goal of their speech. Kenneth Greenberg so skillfully demonstrates, the language of honor embraced a complex system of phrases, gestures, and behaviors that centered on deep-rooted values: asserting authority and maintaining respect. How these values were encoded in such acts as nose-pulling, outright lying, dueling, and gift-giving is a matter that Greenberg takes up in a fascinating and original way. The author looks at a range of situations when the words and gestures of honor came into play, and he re-creates the contexts and associations that once made them comprehensible. We understand, for example, the insult a navy lieutenant leveled at President Andrew Jackson when he pulls his nose, once we understand how a gentleman valued his face, especially his nose, as the symbol of his public image. Greenberg probes the lieutenant's motivations by explaining what it meant to perceive oneself as dishonored and how such a perception seemed comparable to being treated as a slave. When John Randolph lavished gifts on his friends and enemies as he calmly faced the prospect of death in a duel with Secretary of State Henry Clay, his generosity had a paternalistic meaning echoed by the master-slave relationship and reflected in the pro-slavery argument. These acts, together with the way a gentleman chose to lend money, drink with strangers, go hunting, and die, all formed a language of control, a vision of what it meant to live as a courageous free man. In reconstructing the language of honor in the Old South, Greenberg reconstructs the world. Minimize

Books. From best-selling author Sue Miller comes this novel ... Read more

Books. From best-selling author Sue Miller comes this novel that chronicles the challenges of caring for aging parents. Lily, a distinguished author, must live with her son and his wife while she awaits relocation to a retirement community. Plagued by Parkinson' Minimize

Free Worldwide Delivery : Just Six Guests : Paperback : How ... Read more

Free Worldwide Delivery : Just Six Guests : Paperback : How to Books Ltd : 9781845283933 : 1845283937 : 11 Feb 2010 : MANY YEARS HAVE PASSED SINCE WE WELCOMED THE FIRST STRANGERS INTO OUR HOME. I now feel qualified to comment on our experience and include information that we would have found helpful when we took what seemed at the time quite a brave step. My husband spent all his working life in the hospitality industry and we first met whilst studying hotel and catering management at the same college back in the Minimize

Eddie Peabody is at the peak of his musical career, known t ... Read more

Eddie Peabody is at the peak of his musical career, known to his many fans as the King of the Banjo. But after entertaining White House guests in the Rose Garden, he is summoned by Franklin Delano Roosevelt and asked to rejoin the armed forces. Secretly commissioned a lieutenant in the U.S. Naval Reserve, he continues performing in theaters across the country while training for his reconnaissance mission in Germany. Eddie photographs a newly constructed German U-boat, verifying the American government's suspicions. His mission complete, he troupes on to Berlin with the theater group. Unbeknown to the Allies, however, German intelligence has found a photograph of Eddie in his uniform. The head of the German state invites him to play at a private party for the chancellor and his entourage. Will this be Eddie's final performance? George Robert is the second son of Eddie and Ragna Peabody. Whenever he heard his mother yell out "George Robert!" he knew he was in trouble. Minimize

As a costumed adventurer, Jessica Jones was plagued by a la ... Read more

As a costumed adventurer, Jessica Jones was plagued by a lack of self-esteem and an inability to master her superhuman powers. She hung up her cape and tights when she realized she would forever be considered a second-rate super hero. Now a tough-as-nails private investigator, Jessica returns home to find a mysterious girl in a costume hiding in her apartment, but she flies away before Jessica can find out who she is. Through sources, Jessica discovers that her intruder is Mattie Franklin, a.k.a. Spider-Woman, a teenage super hero with a connection to Daily Bugle publisher J. Jonah Jameson. With Mattie in danger, Jessica Jones must seek help from an unlikely source - Jessica Drew, the original Spider-Woman - to bring her home alive. Then, for the first time, learn all of Jessica's hidden secrets - how she got her powers and joined the Avengers, and the dark, unspoken chapter in Marvel Universe history that changed her life forever. Guest-starring Peter Parker, Jean Grey, and the Avengers! Collects ALIAS #16-28. Minimize

Book Clubbing!: Successful Book Clubs for Young People offe ... Read more

Book Clubbing!: Successful Book Clubs for Young People offers practical tips on creating book clubs that involve students of all ages and reading levels—including special education students, second language learners, and reluctant readers—making it easy to have fun, productive, and educational book clubs and other reading events.The book begins with a discussion of the current research on reading and practical tips from experienced sponsors and participants, followed by suggestions on customizing book clubs to fit the students' needs and how to add "sparkle" to the club with field trips, readers theatre, guest speakers, and mystery games. The book offers a wide variety of reading activities, ensuring a dynamic, lively reading group. Numerous forms, booklists, booktalks, reading lists, and resource websites offer additional help for educators and library staff. Especially unique and valuable is the reading activities chapter that includes reproducible reading games, a readers theatre script, a folktale "rap," and various booktalks and contests. Minimize