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Saeco Classico Espresso MachineAll-metal housing, black finish. Steam arm with frothing device. Heated cup-stacking surface. 70 oz removable water tank. Stainless steel boiler. 15 Bar (220 p.s.i.) pump. Removable drip tray. Power: 950 watts 120 volts. Size: 8"W x 9"D x 11"H, Weight 17 l
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9 Reviews from Shopping.com
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Buyer beware
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Pros: Worked for 7 months and made good espresso during that time.
Cons: Horrible customer service and had many problems with the machine.
I bought my Saeco espresso classico SS on 5/7/04 from Whole Latte Love and used it happily for 7 months. The steam wand leaked but there were no major issues until it started smoking out of the frothing wand. I tried descaling with no luck. I sent it back to Seaco for repair and they said it was my fault. They told me that I had added something other than water to the machine (which I did not). They also said it was going to cost $112 to repair the boiler unit (I paid $350 for the machine brand new). They were charging excessive rates for labor, shipping, and labor to package for shipping. I definitely would not buy Saeco again for the lack of service. They were not willing to answer questions and stopped answering calls as well. I dealt with Ryan Hedges, Melissa Niosi, and Brandi Gibson.
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