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Gaggia Carezza Espresso MachinePowerful 16 Bar pump. 30 cup removable water reservoir. Brass brewing components. ""Drip-Proo f"" anti-drip system....
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Powerful 16 Bar pump. 30 cup removable water reservoir. Brass brewing components. ""Drip-Proof"" anti-drip system. Rocker style illuminated switches. ""Turbo Frother"" attachment. Thermo plastic body material. 2 Thermostats. 2 Filter baskets. Safety valve. Dimensions (H x W x D): 13.5"" x 11"" x 9.25"". Power Supply: 120-60Hz 1425W. Available in Anthracite Grey, White.
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7 Reviews from Shopping.com
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poor customer service
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Pros: Looks pretty.
Cons: noisy machine. non-existent customer service
I purchased a Gaggia Carezza Silver on Amazon. I was excited to receive my first pump cappuccino machine. The price seemed reasonable.
I can't review how good the cappuccino is, because I have not yet been able to make one.
I tried the machine. It was disturbingly noisy. I following the directions carefully and water began leaking from what seemed like everywhere, except into the coffee grounds.
I have repeatedly called the customer service number with no satisfaction. First, their hours of service are 9-5 M-F, so I had to leave work early so that I could call the company. Second, when I got hold of someone, they offered me no suggestions, just took my name and numbers and promised someone would call me back. I am still waiting for the call. This has been going on for a week and a half.
I finally decided to send the machine back to amazon and fork out the bucks for a Francis instead. (I found one on sale yesterday, have already made 6 successful cappuccinos and LOVE it! )
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