Terrible Washer, Terrible Danby Service, Cheap Cheap Cheap

Author's Rating:

Pros: Cheap Product

Cons: Doesn't rinse well, wheels destroy floors, poor design, pump seizes, cheap poor customer service.

The Bottom Line: 
Do not buy. Poor rinse cycle, pump seizes, wheels gouge floors, water level too low, bad Danby service.

Author's Review
I have owned my DWM99W washer for 8 months. First the water level never fills to a proper level. It is always too low and you have to manually add water. Secondly the first rinse cycle is not long enough. It does not remove enough soap. Thirdly the spin cycle is not very strong. The result is that I have to frequently run a rinse cycle after the machine has finished. I can see the soap in the water. This means that you have to spend a lot more time monitoring the machine and washing clothes than it is worth. It is really a hassle. Danby does not care about how much time you spend, they designed a cheap machine to make money. That's the bottom line.

Beware of the damage this machine can cause. The wheels of the washing machine are extremely hard and mark floors. The only floor this machine will not hurt is concrete. Beware of your hardwood, tile or linoleum. I have to have my husband lift the machine and walk it over to the sink and place it on a hardboard. Danby does not care about your floors.

The inside design is also extremely poor. Incredibly there is no screen to prevent items from going down into the pump like in a portable dishwasher or other washing machines. If you have kids you know that something can sneak past you into the wash. It is inevitable. I had a paper clip jam the pump and the water did not drain. I called Danby directly, got no help, was directed to call a service company for warranty work. They came over, found a clip had jammed the pump and I was charged $95 for a service call and labor. It took four minutes. Service man told me to call Danby to complain about the design. Danby was totally unsympathetic. The Danby customer service person blamed me for the problem. I pointed out that the manual does not list the possibility of the pump jamming because there is no safeguard screen. I also pointed out that when I called I gave the symptom but received no help nor instructions on troubleshooting the problem. The Danby representative said I should have directly asked how to fix it. I said that help should have been offered when I described the problem. I don't know what else to do! That's why I called in the first place. Danby does not care about you once the sale is made.

Conclusion: Danby does not design good products and Danby does not help or care if there is a problem with your washer.

To my disgust I also own a Danby apartment dryer and can't wait for something to go wrong with it. Thankfully I almost purchased a Danby air conditioner but stopped at the last moment. You sure get what you pay for with Danby. A terrible product with matching terrible service. If you purchase a Danby washer don't complain that you were not warned!