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Jura-Capresso Espresso PRO 112 Espresso MachineNew Stainless Steel-lined ThermoBlock heating system prevents water from coming into contact with aluminum at any point during the brewing...
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New Stainless Steel-lined ThermoBlock heating system prevents water from coming into contact with aluminum at any point during the brewing process. Two regular sieves and one pod sieve are included for use with ground coffee or pre-packed coffee pods. 18 bar power pump for authentic crema espresso. FrothXpress attachment lets you produce unlimited amounts of frothed milk directly into your cappuccino cups. Striking art-nouveau design with copper or silver metallic highlights sets it apart from conventional espresso machines.
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7 Reviews from Shopping.com
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Doesn't work and horrible service from Capresso
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Pros: None
Cons: Doesn't work. Not enough pressure
The Bottom Line:
Doesnt have enough pressure to force water thru coffee. Tried every conceivable grind known to man. Capresso service is rude, vulgar and will not help.
I have a Jura Capresso F9 and love it. I could not justify spending that kind of money on a machine for my vacation cabin so I bought this one instead. It has never worked right. There is not enough pressure to force the water thru the coffee. I called Capresso Service and they brushed me off, but told me to use a different grind of coffee. I left the machine at the cabin, and came home. Next trip to the cabin brought more coffee but a different grind (followed Customer Service directions). It still didn't work. Called Customer Service again, same run around - I must be doing something wrong. Next trip to the cabin I took 2 lbs of beans and a very good burr grinder with me. I ground over a pound of beans at different settings and none of them worked. I called Cappresso service again. We started from scratch finally came to the conclusion that it wasn't the grind, so they suggested cleaning the machine. I had already done that, so they got short with me and said I may have to send it in. I finally brought the machine home, tried it again, it didn't work and called customer service once more. I told the woman "I had tried every conceivable grind, I had de-calcified the machine, I had cleaned the seive, it didn't work and I wanted to get it fixed". She said it would be $60 just to look at it. I said the machine isn't worth $60 to me. Her reply was "F--- you" and she hung up.
I emailed customer service and explained what had occurred. A VP for the company emailed back (they had my phone number but chose to respond by email) and apologized for the customer service rep. She indicated they would send out a new seive for the machine, asked that I try it, and they would also send out a "call Tag" so I could send the thing in for "free" repair. The seive didn't make any difference and they did not include the call tag so I could send it back. I have tried for hours to get thru to customer service, but they don't answer.
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