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2002 Infiniti QX4The QX4 is available in two models: 2WD and 4WD. The QX4 is powered by a 240-hp 3.5L V6 engine coupled to a four-speed automatic...
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The QX4 is available in two models: 2WD and 4WD. The QX4 is powered by a 240-hp 3.5L V6 engine coupled to a four-speed automatic transmission. Standard features include leather seats, a power driver and passenger seat, 16-inch alloy wheels, an improved AM/FM cassette six-disc CD sound system, and a leather wrapped steering wheel. Also standard are front and side airbags, a keyless entry system, and a security system. The 4WD model is propelled by an advanced automatic four-wheel drive system with all-mode selector dial. Optional features include 17-inch chrome alloy wheels, a leather and wood steering wheel, a Heated Seats Package, a Mobile Entertainment system (DVD or VCR), Intelligent Cruise Control, and a Vehicle Navigation system.
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8 Reviews from Shopping.com
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great engine; service is not Lexus
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Pros: Excellent engine and four wheel system
Cons: numerous interior rattles; inferior service from local dealership and headquarters
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The Bottom Line:
For near $40K, add the difference and get the BMW (the ultimate SUV) or the Lexus (a minivan but amazing service)
I have had this SUV for three months and it has been in the shop 5 times for numerous rattles. The engine is great and its body seems solid but the interior finishing is another thing. I have had several interior parts replaced with a couple of replacement still to come (awaiting parts). This is unacceptable for a near $40K SUV. When I told Infiniti headquarters about my problems I was told that a dealership should fix the problems at the next schedules service. I was told, "unless the car is undriveable, an Infiniti dealership has no duty to fix a problem before a scheduled service."
I have a feeling Lexus would have dealt with this differently. I never heard by from Infiniti customer service or the dealership after my complaint. Infiniti did send me a "how do you rate our customer service" brochure a couple of weeks later though.
If you are planning to spend $38k for a loaded QX4, add the difference and get the BMW X5. You can also get the Lexus for around the same price. If need be, one can get a loaded pathfinder LE for less than $33K. In other words, skip the QX4 and Infiniti (Infinitis customers first claim is a sham).
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